Client Delivery Manager, Payments Transformation

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Client Delivery Manager, Payments Transformation Advisors & Consulting Services Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Deploy. Our Deploy consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client’s organization. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard Important Application Requirement: To ensure your application is reviewed, please submit your CV/resume in English, regardless of the country where you are applying. Applications submitted in other languages may not be considered during the initial review process. Roles and Responsibilities You will manage multiple projects within a portfolio, providing efficient and effective coordination of a complex range of activities by clearly defining project team and stakeholder roles and responsibilities that are aligned with the delivery of the expected benefits. You will ensure effective identification of risks and pro-active solutioning to mitigate risks and impact on timelines. Client Impact • Manage deliverable development and workstreams on multiple large, complex high-value projects across a range of industries, problem statements, and cultures • Utilize proven, accredited project and change management methodologies and techniques to help clients drive measurable value • Define scope, timelines, and budget and perform cost, benefit, and risk analyses • Report on issues, risks, progress, and timelines and summarize effectively, offering analysis, options, and credible solutions • Manage working relationship with client managers, and act as trusted and reliable partner Team Collaboration & Culture • Develop sound business recommendations and deliver effective client presentations • Plan, organize, and structure own work and that of junior project team members to address client problems • Lead team and external meetings, and lead or co-lead project management • Contribute to the firm's intellectual capital and solution development, being a strong brand ambassador for Mastercard and Data & Services • Grow from coaching to enable ownersh