Business Process Analyst

About the Role The Business Process Analyst is responsible for executing defined business processes and day-to-day workflows in line with client instructions and standard operating procedures (SOPs). The role focuses on accurate data processing, transaction management, and documentation review while meeting turnaround times, service-level agreements (SLAs), and productivity and quality targets. The ideal candidate is detail-oriented, communicates effectively, and can work with minimal supervision in a fast-paced, 24/7 environment. Responsibilities • Follow clearly defined business processes, workflows, and SOPs as instructed by clients or internal teams. • Complete assigned tasks within specified turnaround times and without errors. • Ensure accuracy, completeness, and consistency in data processing, transaction management, documentation review, and other work outputs. • Update trackers and logs regularly and accurately to reflect completed work. • Adhere to SLA timelines and comply with organizational and client-specific standards, policies, and procedures. • Meet or exceed daily and weekly productivity and quality targets. • Communicate task status, clarification requests, and issues to team leads or supervisors. • Report issues, delays, and discrepancies promptly. • Respond professionally to common customer inquiries and requests. • Participate in team meetings and required training sessions. Looking For • Candidates who can follow defined instructions and execute business processes accurately and consistently. • Individuals who are well organized, deadline-driven, and comfortable working in a fast-paced environment. Mandatory Skills A. Technical / Functional Skills • Excellent communication skills in English, both spoken and written. • Typing speed of at least 35 wpm with 100% accuracy. • Ability to follow instructions, predefined workflows, and SOPs. • Strong attention to detail to maintain data accuracy, completeness, and consistency. • Ability to maintain accurate trackers and logs and meet turnaround times and SLA requirements. B. Soft Skills • Self-motivation and the ability to work with minimal supervision. • Strong interpersonal skills and clear communication with team leads and supervisors. • Strong organizational skills and a commitment to meeting deadlines. • Ability to respond effectively to common customer inquiries and requests. Good to Have Skills • An innovative, self-starter mindset. • Demonstrated ability to work in a fast-paced environment. Qualifications • Graduate in any discipline Additional Information • 5 working days per week with 2 rotational weekly offs, not necessarily Saturday or Sunday. • Willingness to work in a 24 x 7 work environment.