Manager, Content Production & Operations

Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada. When choosing your career path, choose to be remarkable. AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, vision care, virology, women’s health , and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. We have an opportunity for a Manager, Content Production & Operations to join AbbVie Canada's Internal Agency within Customer Excellence. Reporting to the Internal Agency Lead, this role is responsible for leading and developing a multidisciplinary production team and ensuring the effective delivery of content solutions that support business objectives. The Manager provides day-to-day leadership, guidance and expertise, helping teams and stakeholders translate business needs into effective solutions while balancing quality, timelines and resources. Working closely with the Internal Agency Lead and business partners, the Manager helps strengthen team capabilities, enhance service offerings and improve how work is delivered. Key Responsibilities • Lead, coach and develop a multidisciplinary content team, establishing clear priorities, performance expectations and development plans while fostering accountability, collaboration and continuous improvement. • Oversee the team's portfolio of work, ensuring priorities, timelines, resources and deliverables are effectively managed to support reliable, high-quality execution across multiple concurrent projects. • Manage team capacity, workload distribution and resource planning, including the effective use of freelancers, contractors and external partners to address evolving business needs. • Translate business requirements, project objectives and stakeholder briefs into clear plans, actionable workstreams and practical direction for internal and external contributors, ensuring alignment on scope, expectations and deliverables. • Partner with stakeholders to understand business objectives, identify underlying needs, challenge assumptions where appropriate, and translate requirements into effective content solutions that maximize impact, improve audience engagement and support desired business outcomes. • Provide strategic and practical guidance on content solutions, delivery approaches and execution requirements, while contributing directly to selected projects and initiatives where additional expertise, leadership or capacity is required. • Accountable for the effective delivery of content solutions, establishing performance expectations, monitoring delivery outcomes and implementing improvements that enhance quality, efficiency, stakeholder experience and team effectiveness. • Identify opportunities to strengthen team capabilities, enhance service offerings and improve ways of working, supporting the adoption of approved improvements that increase value to stakeholders and strengthen overall service delivery. • Ensure all deliverables meet applicable requirements for quality, accessibility, brand consistency and established medical, legal, regulatory, privacy and compliance review processes. • Build strong partnerships across the organization by providing trusted guidance, communicating recommendations and trade-offs effectively, and helping stakeholders make informed decisions regarding content approaches and delivery. Education and Work Experi