Partner Marketing Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a Partner Marketing Manager to join Five9’s Partner Marketing organization, reporting to the Senior Manager, Partner Marketing. This is a remote role. This person will own the marketing component of joint go-to-market plans with a focus group of resellers and service provider partners — turning shared strategy into campaigns, events, and pipeline. The Partner Marketing Manager designs and runs collaborative marketing with those partners, including co-marketing, demand generation campaigns, and partner-led events. They build strong relationships with partners and act as their voice inside Five9. They work with internal teams to get toolkits, value propositions, and sales enablement playbooks into partners’ hands, amplify partner success and customer stories, and they are accountable for the partner-influenced pipeline those programs produce. Key Responsibilities Co-Marketing Programs • Support joint go-to-market plans with partners — work with a focus group of resellers and service provider partners to agree on shared goals and support marketing deliverables from planning through execution. • Design and run integrated co-branded demand generation campaigns with priority partners — including digital marketing, webinars, ABM, incentive programs, and partner-led events. • Develop strong relationships with priority partners — build trust with their marketing and sales teams through regular contact and follow-through. • Act as the voice of the partner inside Five9 — bring partner feedback and needs to internal teams and advocate for what helps partners succeed. Pipeline & Revenue Impact • Drive partner-influenced pipeline — set pipeline goals for each program before launch and manage to them. • Manage Marketing Development Fund (MDF) planning and governance — oversee partner proposals, approvals, and performance tracking, and make sure MDF investments align to revenue objectives and deliver measurable ROI. • Track and report on program performance — show what is producing pipeline and revenue, and adjust programs based on results. Enablement & Content • Create co-marketing assets and partner-ready campaigns —work cross-functionally to package messaging, content, and campaign kits partners can pick up and launch, and drive adoption of global campaigns and tools. • Distribute partner-ready value propositions and sales enablement playbooks — provide practical guidance on when and how to bring Five9 into a conversation into partners’ hands. • Amplify partner success and customer stories — work with internal teams to capture joint wins and put them to work in campaigns, events, and partner enablement. Candidate Requirements and Experience • 5+ years of experience in partner marketing, channel marketing, or B2B marketing, with significant time working with resellers, service providers, or other channel partners. • Hands-on experience designing and running co-marketing and demand generation programs with partners. • Experience planning and delivering partner-led events, from planning through post-event follow-up. • Track record of owning pipeline goals and reporting on results; experience with partner-influenced pipeline is highly recommended. • Experience managing Marketing Development Fund (MDF) or similar co-marketing budgets, including partner proposals, approvals, and ROI tr