Cloud Operations Engineer

At Varicent , we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: • Innovate with Purpose: Build impactful solutions for customers worldwide. • Join Excellence: Work in a diverse, collaborative, and innovative team. • Shape the Future: Lead in redefining revenue optimization. • Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! Primary Purpose The Cloud Operations Engineer I ensures that services run smoothly, are highly available, and are cost-effective, while monitoring and resolving production problems with zero or minimal impact to the business. The role sits within a high-performing team in a growth-stage technology company that continuously reflects on and improves software development. The Cloud Operations Team values high technical competency and the ability to react quickly to develop solutions for a rapidly growing team. KEY RESPONSIBILITIES • Follow standard procedures to handle and resolve requests for the Cloud Operations team. • Support, optimize, and improve production environments as part of a squad of cloud engineers. • Carry out proactive maintenance of supported customer environments. • Manage application infrastructures across several geographically dispersed data centers. • Work with application teams to automate application setup, deployment, and configuration. • Provide technical solutions to automate processes or functions to improve business operations. • Continually monitor and tune application infrastructure to ensure optimal performance, availability, and utilization of resources. • Engineer and deploy releases, enhancements, and upgrades or new applications throughout non-production and production environments. • Ensure internal tooling, processes, and procedures are regularly maintained, and provide input into improvement plans and roadmaps. • Provide input on scalability, capacity planning, and high availability concerns. • Work with Architecture, Development, and Quality Assurance teams to contribute to the technical planning of upcoming features in the next release. • Act as the subject matter expert for new features built or enhancements implemented, and propagate that knowledge throughout the team. • Lead technical discussions and design for new projects. • Proactively identify opportunities for process change within the team, and work with stakeholders to improve operations workflows. This role requires to attend on-call rotation. KNOWLEDGE, SKILLS & EXPERIENCE • Bachelor's degree in Computer Science, Software Engineering, or equivalent experience. • 2 – 4 years of professional experience in a DevOps role. • Previous experience working on a client-facing product or service in production. • Architecture & Cloud Infrastructure: • Exposure to modern SaaS application architecture. • Knowledge of IaaS and cloud platforms such as IBM Cloud, AWS, Azure, and Google Cloud Platform. Programming & Automation: • - Experience in automation and software development with p