Senior Solution Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is seeking a Senior Solution Architect to join our Professional Services team within the Customer Success Group (CSG). As a strategic delivery leader, the Senior Solution Architect shapes, scopes, and drives complex customer engagements to ensure long-term success. This role leads architectural strategy from initial scoping through full execution, ensuring mission-critical programs deliver measurable outcomes. They are accountable for architectural integrity and executive alignment, elevating solution quality while cultivating a high-performance team culture. As stewards of the Professional Services Methodology, they leverage cross-functional networks to enforce best practices, scale delivery excellence, and ensure consistency across engagements. YOUR IMPACT Become a Domain Authority: Engage in our onboarding program and closely work with Consultants, Architects, and Project Managers to deliver outstanding customer success. Bridge Business and Tech: Evaluate business and functional requirements at an executive level, translating business strategies into scalable process designs and solution architecture. • AI & Agentforce Innovation: Champion the use of AI tools and Salesforce's Agentforce platform to automate workflows, optimize business processes, and deliver next-generation customer experiences. • Solution Design & Prototyping: Create prototypes, proofs of concept, and sample mockups to elicit and define complex business requirements. • Agile Delivery: Craft and own user stories and solution specifications, detailing them in agile sprints for the technical team to execute. • Best Practices Guidance: Provide guidance on Salesforce Platform capabilities, functional solution architecture, environment management, and testing (UAT). • Relationship Management: Build trust and rapport with key stakeholders, negotiating solutions to complex strategic and technical problems. REQUIRED QUALIFICATIONS • Experience: +8 years of experience in the enterprise software space as a Solution Architect, Functional Architect, Product Owner, or Senior Business Analyst. • Industry Expertise: Proven track record of success delivering solutions within the Media and/or Telecommunications sector. • Process Optimization: Demonstrated ability to analyze, design, and optimize enterprise business processes via technology. • AI Integration Experience: Experience utilizing AI-assisted tools to improve productivity, with a strong understanding of how AI (such as Agentforce or similar technologies) can be leveraged to transform business operations. • Communication Skills: Excellent written and verbal communication skills; ability to clearly document requirements, architectures, and process flows using diagrams and functional models. • Language Skills: Fluent English (Proficiency in Arabic is preferred for the Saudi Arabia / MENA market) • Team Collaboration: Ability to work independently and as part of a distributed Agile/Scrum te