Consumer Experience (CX) Strategy lead

Reference No. R2876278 Position Title: Consumer Experience (CX) Strategy lead Location: Toronto, ON​ - Hybrid - 3 days per week onsite - required. About the Job Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. ​ The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staffs to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks. About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.​ Main Responsibilities : • Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks. • Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency. • Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions. • Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors. • Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist. • Embody excellence in consumer experience at all level and influence product and service strategy direction. • Influential leader representing CX Strategy across the business and corporate, including product and service development functions. • Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups. • Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering. About You Key Qualifications: • Bachelor's degree in design, HCI, MBA or related field - required. Master’s degree - preferred. • 7+ years of hands-on as a CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design. • Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data. • Embody a strong and effective user’s point of view inside the organization. • Familiarity with pharma/health technology is a plus. • English communication skills on a professional level (verbal and written).   CX is a new function within Sanofi, and the work will require evangelization, delivery, and high adaptability to change. This new team is entails project management, research, design (visual and UX), prototyping and strategy.   Knowledge, Skills and Abilities:   • Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings. • Strong communication and presentation skills to convey recommendations efficiently. • Strategic planning for CX:  Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities. • Strong business