Associate Director, Marketing Program Governance (MPG)

Job Description Summary #LI-HybridLocation: Mexico City, Insurgentes Contract Type: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible. Reimagining Medicine Starts With Our People The Associate Director, Marketing Program Governance (MPG), is responsible for leading and growing the NOCC-based MPG team that supports US Marketing Operations. This role oversees operational delivery, talent development, resource planning, stakeholder engagement, and continuous improvement initiatives across the MPG portfolio. As a senior people leader, the Associate Director serves as the primary NOCC leader for MPG operations, ensuring the team is positioned to provide high-quality, scalable, and compliant support while driving operational excellence and business outcomes. The role partners closely with US MPG leadership and cross-functional stakeholders to align priorities, optimize service delivery, build organizational capabilities, and support the expansion of MPG services within the NOCC model.   Job Description Key Responsibilities Team Leadership & Capability Building • Lead, coach, and develop a high-performing team supporting Marketing Program Governance activities. • Establish team priorities, performance expectations, and development plans aligned with organizational goals, including succession planning and employee engagement. • Foster a culture of accountability, collaboration, continuous learning, and operational excellence. • Build and scale MPG capabilities within NOCC to support evolving business needs and strategic objectives. Operational Leadership • Oversee day-to-day delivery of MPG services and operational support activities. • Manage workload distribution, resource planning, capacity management, and delivery performance. • Monitor operational metrics to assess delivery performance, efficiency, quality, and stakeholder satisfaction. Stakeholder Partnership • Serve as the primary NOCC leadership contact for MPG operational activities. • Partner closely with US MPG leaders to align priorities, staffing needs, and strategic objectives. • Build strong working relationships across Marketing, Marketing Operations, Marketing Technology (MarTech), Studio Operations, Regulatory, Compliance, Legal, Privacy, Medical, and Commercial teams. • Facilitate effective communication between US and NOCC teams to ensure transparency, alignment, and successful execution. Marketing Program Governance & Content Approval Excellence • Lead cross-functional governance to enable compliant marketing programs, channel capabilities, and technology. • Apply enterprise execution requirements consistently across digital and channel marketing, balancing compliance, quality, speed, and business needs. • Translate technical, regulatory, and operational requirements into practical guidance and decision frameworks for the NOCC MPG team and business partners. • Simplify and standardize content approval and digital engagement using Agile practices, defining requirements, process inputs and outputs, stakeholder roles, technical specifications, testing, and deployment readiness. • Oversee the Material Approval Process and related systems and workflows before, during, and after review to improve effectiveness, consistency, and compliance. • Maintain centralized channel requirements, content standards, process maps, playbooks, standard operating procedures (SOPs), working-practice documents, system instructions, and quick-reference guides. Continuous Improvement & Transformation • Lead continuous-improvement initiatives to streamline MPG processes, strengthen operating models, and enhance service delivery. • Support implementation of new technologies, automation opportu