Practice Support Coordinator

Matter Management • Client and matter clearance and opening • Liaising with clients on matter management processes including AML processes • Maintaining and drafting of Engagement letters • Intapp File maintenance • Managing associate's checklist and matter file list • Maintaning and updating of Matter document folder in iManage • Matter project administration (from the opening to the closing of matter including setup of iManage site, supporting pre and post-closing activities such as collation of electronics documents, sending out documents, courier, bibling, archiving) • Client & matter-team meetings Commercials/Billing/Collections • Monitoring and recording project scope and adjustments, estimates, caps, billing agreements • Matter balance report and client weekly fee updates • Working Capital management – facilitate all Working Capital activities: • Attending and organising monthly meeting between relevant partner and working capital team to review WIP/Debt positions • prepare for monthly meetings by circulating drafts to fee earners for review, with final review by lead associate • If meetings need to move due to client commitments, responsible for rearranging meeting to ensure it occurs first two weeks of every month • Support Billing and collection tasks including raising timely and accurate GMPS bills, invoices, tax computations and write-offs for billing team's review. Liaise with the billing team and dispatch invoices to clients safely Business Development Support • Support Partners, associates, and the BD team with business development activity: • amend business development and client focus materials including CVs, pitches, presentations, client briefings etc. • monitoring of business development collateral such as CVs and interAction to ensure database are up to date from time to time • organise, facilitate and provide host support for internal events and client events where required, including virtual and off-site events • facilitating updates to clients Matter Team Support • Document production and DPU liaison where necessary, includes: • transcribing, editing and amending legal and other documents. • convert, compare, copy type and proofread the same as necessary, ensuring that documents comply with house style • Signing pages where applicable • e-Filing where applicable Best Delivery/Legal Tech/KETL Opportunities/Projects • Understand and support the use of legal technology, including facilitation and management of solutions applied to a matter where necessary. Includes knowledge of the Best Delivery checklist and usage of AI tools • Best delivery and AI tools superuser • Facilitate from the opening of a matter till the end of matter review to identify and follow up on opportunities such as deal reviews, KETL opportunities etc Complex Travel Arrangements • Flight and hotel bookings, transportation, changes, insurance, visas and other travel related services • Planning of itinerary travel route including complex multiple cities route and liaising with clients for meetings • Reservation of hotel meeting venues, restaurants and work desks in other local offices The duties assigned above are not a comprehensive list and are a summary of your core duties which may evolve from time to time. • Minimum of 5 years of relevant experience • Good command of spoken and written English • Proficiency in MS Word, Outlook, Excel and PowerPoint • Able to work independently, take initiative, proactive in reminding stakeholders with daily tasks, meticulous with details, polite and with positive working attitude • Strong sense of responsibility and excellent organizational skills How we will support you From your first day with us, you will have varied opportunities to continuously grow and deve