Business Operations Lead

Business Operations Lead is responsible for driving operational excellence, governance, business compliance, and process optimization across Indonesia and the Philippines. Acting as a strategic business partner to the Regional Director and country leadership teams, the role oversees the effectiveness of operational processes, controls, and business systems across Finance, Risk & Assurance, Business Generation, and Office Operations. The role works closely with local operational leads, including the Finance, HR, and Office Manager, to drive process standardization, continuous improvement, system enhancements, and operational scalability that support business growth and compliance. The position is accountable for ensuring the business operates efficiently, consistently, and in alignment with regional and corporate standards while providing leadership with meaningful business insights, performance reporting, and risk visibility. Finance & Commercial Governance Provide oversight and governance of commercial operations to support business performance and effective decision-making: • Partner with the Finance Business Partner and Finance Manager to strengthen forecasting, reporting, and commercial controls. • Monitor business performance metrics, including revenue, utilisation, margin, WIP, debtor ageing, cash collection, and forecast accuracy. • Drive process improvements relating to invoicing, debtor management, project setup, and financial reporting. • Provide leadership with operational and commercial insights to support decision-making. • Identify system and process enhancement opportunities to improve efficiency, data quality, and reporting capabilities. • Ensure consistency of financial governance practices across both countries. Risk, Assurance & Business Compliance Lead business compliance and governance initiatives to strengthen risk management and operational control effectiveness. • Oversee compliance with Risk Management (RM), Client Care, Line of Defence (LOD), Client Delivery Assurance (CDA), mandatory training, timesheets, data privacy, health & safety, and business continuity requirements. • Monitor compliance performance and drive timely closure of risks, audit findings, and corrective actions. • Maintain governance reporting and provide visibility of emerging business risks. • Support internal audits, external audits, assurance reviews, and compliance initiatives. • Partner with regional Risk, Ethics, and Compliance teams to strengthen governance frameworks. • Promote a culture of accountability and operational discipline across the business. Office Operations & Business Support Provide leadership and oversight of operational support functions to ensure a consistent and scalable operating model. • Partner with the Office Manager to optimise business processes and policies. • Oversee vendor governance, procurement processes, workplace operations, and business support activities. • Drive standardisation and continuous improvement of operational processes across both countries. • Support workforce planning, operational capability development, and employee experience initiatives. • Ensure alignment with regional operating standards and local regulatory requirements. • Partner with business leaders to strengthen project lifecycle controls and operational readiness. • Support marketing and client engagement activities through effective operational coordination and reporting. Operational Excellence & Systems Improvement Act as the custodian of the business operating framework across Indonesia and the Philippines. • Lead process mapping, standardisation, and continuous improvement initiatives across all operational functions. • Identify opportunities for automation, simplification, and system enhancemen