Professional Services Consultant

The main responsibilities of the role are as follows: • Being able to analyse and benchmark customer’s data-set to drive insights for ongoing operations • Experience on end user computing common issues and proper ways to solve it for enterprises • Maintain healthy operations of customer’s Nexthink instance, in terms of product upgrades and healthy consoles • Analyse customer needs, goals, strategic plans and constraints in order to advice the best possible use of Nexthink • Provide actionable insights to customers and automation opportunities • Be part of customer’s internal processes • Support customers’ initiatives on Nexthink areas of operations • Ability to build content based on customers’ requirements and collaborate with specialized team for advanced content build • Provide new insights to integrate Nexthink with existing solutions and internal processes; • Work against a set of Service Levels (SLs) • Stay current on product development/releases to a level required for the above activities; • This position requires 10% travel to headquarter for training purpose. BE/BS preferred in computer science, computer engineering • Minimum of 5+ years of experience in technical consulting, analytics & automation • History of data analysis and drive to actionable insights and automation • Experience over transformation projects (e.g. Win11, O365) • Extensive technical knowledge on end-user computing and Working knowledge of Nexthink and its products. • Someone who can collaborate with product and technical teams to bring access to the product, get the right solution delivered and drive feature innovation gathered from customer input • Good knowledge of IT operations in a challenging environment • Business Level proficiency in English is expected. We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. Total Rewards @ Nexthink    At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.   If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:- • 💼 Permanent Contract and a competitive compensation package.  • 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.  • 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.  • 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12),