Senior Talent Partner, Customer Success & Technology

Senior Talent Partner, Customer Success & Tech Location: London, onsite 4 days a week. Retire The ERP. Light exists to replace factory-era ERPs with software that feels alive. Our Smart Financial Platform gives modern, global companies superpowers: automated accounting, real-time reporting, and financial flows that move at the speed of the business. We build with our customers, ship fast, and obsess over craft. In a short time, Light has gone from idea to the operating core for leading companies like Lovable, Legora, and Keyshot. People don’t just use Light, they enjoy it. We’re an early team defining a new software category. Think engineers who love debits and credits, designers who care about reconciliation states, and operators who treat finance as a product. If you’re excited to modernise how the world runs money, one workflow at a time, you’re in the right place. Backed by world-class investors and advised by industry titans, we’re building category-defining products with the freedom to ship ambitiously and own outcomes. Come help us make Light the global default for next-gen finance. The Role We plan to double the team in 2027. Most companies that grow this fast dilute the talent density that made them good. We won’t. You’ll lead hiring for Customer Success and Tech: the people who build Light and the people who make it work for our customers. One week that might be a senior backend engineer, the next a technical customer engineer or a Head of Account Management. The two worlds overlap more than you’d think. Our best CS hires understand the product deeply, and our engineers build for customers they know. This isn’t a role for someone who wants to sit and screen all day. We want a guardian of the bar: someone who steps back, looks at the whole hiring problem and fixes what’s actually in the way. AI and good process handle the volume. You bring the judgement, and relationships with great people long before we need them. What You’ll Do • Own Customer Success hiring end to end, from account managers to technical customer engineers and partner enablement, up to leadership • Own Product, Engineering and Design searches, including senior and hard-to-fill technical roles • Partner with leaders from the start: shape the role, challenge the brief, and build the scorecards and calibration that keep the bar high • Work out why a search is stalling, whether it’s the brief, comp, location, assessment or the market, and fix it. Sometimes the answer isn’t an external hire at all. • Map the markets for our core CS and technical profiles and build talent pools, so the pipeline exists before roles open • Bring great people to London from across Europe and beyond, with visa sponsorship and relocation support What Success Looks Like In Your First 6 Months • CS and Engineering leaders bring you in early because you make their hiring decisions better • Hiring managers know what they’re getting and when, because you’ve told them, with data • We have mapped markets and warm talent pools for our most common CS and engineering profiles • Senior and leadership hires are closing, and every one makes the team stronger • At least one AI workflow you’ve built is part of how the whole team works How Our Talent Team Works • We protect talent density. Every hire should raise the average. We’d rather hold a role open a little longer than fill it with the wrong person. • We source proactively. Most of our best hires won’t apply, so we don’t wait for a role to open. We map the market, build relationships early and have a pipeline ready when the need arrives. • We use data. We know where candidates come from, where they drop out and what predicts a good hire. We use that to challenge hiring managers with evidence. • We build with AI. We don’t