Order & Billing Associate

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! Position Title Order & Billing Associate Department Finance Operations / Order & Billing Operations Reports To Order & Billing Team Lead / Manager, Order & Billing Operations Location United Kingdom (Hybrid) Please note this is an Entry level role. Position Summary Bottomline is seeking an Order & Billing Associate to join the Global Order & Billing Operations team. This role is responsible for supporting the end-to-end processing of customer orders, billing activities, customer account maintenance, and operational administration for a portfolio of strategic UK banking customers. The position focuses on the accurate and timely processing of customer onboarding requests, sales orders, billing transactions, invoice distribution, customer account updates, and month-end billing activities. The successful candidate will work closely with internal teams, banking customers, and third-party suppliers to ensure service levels are achieved while maintaining a high degree of accuracy and compliance with established procedures. This role requires strong attention to detail, the ability to follow documented processes, effective time management, and excellent customer service skills. Essential Duties and Responsibilities Order Management • Process daily onboarding requests for strategic customers utilizing enriched onboarding files. • Process sales orders for strategic customers using both standard order submissions and enriched files. • Process sales orders for strategic customers in accordance with documented procedures. • Complete order amendments, customer change requests, cancellations, and billing-related updates. • Maintain customer master data including purchase orders, billing addresses, and account details. • Ensure all required approvals and supporting documentation are obtained prior to processing. White Label Banking Operations Support operational activities for strategic banking customers. Provide support for strategic customers, including management of complex product and project billing requirements that may fall outside standard operational processes. Billing Operations • Execute monthly billing activities for assigned accounts. • Complete month-end B2K file preparation and submission within required service deadlines. • Perform month-end BITE billing activities on Day 1 of the monthly close cycle using BITE reporting data. • Process manual billing transactions in accordance with approved procedures. • Support billing exception management, invoice corrections, credit requests, and rebills. • Process credits, cancellations, and customer billing adjustments as required. • Support BTS billing activities until a long-term process is implemented. • Provide backup support for Professional Services invoicing activities. Customer Administration • Update customer purchase orders and associated account information. • Maintain customer billing and contact records. • Support customer account maintenance activities to ensure billing accuracy. MFA Token Management • Manage daily MFA token dispatch activities. • Coordinate with external suppliers to arrange customer token shipments. • Prepare and submit required dispatch reports by established daily deadlines. • Process and manage MFA token returns received at the office. • Maintain tracking r