Customer Success Manager

Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: • Commvault does not conduct interviews by email or text. • We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. • Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee. If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com About Commvault Commvault (NASDAQ: CVLT) delivers continuous recovery for the AI era. We help organizations stay ready for constant disruption by returning critical data, applications, identities, and AI systems to a clean, trusted state. Our purpose-built recovery solutions span cloud-native and hybrid environments, leveraging AI to enable resilience at enterprise scale. What you will do…: As a Customer Success Manager at Commvault, you will play a pivotal role in building and maintaining strong, long-term relationships with our customers and internal stakeholders. Your primary goal is to ensure the overall success of the post-sales partnership by driving customer outcomes and demonstrating the value of Commvault’s technologies. You will be responsible for working with our services team to ensure smooth customer onboarding, followed by owning customer adoption, expansion, and renewals, and will serve as a trusted advisor to both customers and internal teams. How you will make an impact: Customer Success: • Build and maintain strong, long-term relationships with customers and internal stakeholders. • Serve as a trusted advisor, providing guidance and support to ensure customer success. • Drive customer outcomes and demonstrate the value (return on investment) of Commvault’s technologies. • Ensure customers are successfully moving through their customer journey phases at the time-sensitive goals set by Commvault Leadership. Customer Engagement: • Lead customer meetings and ongoing business reviews, presenting the progress of key success criteria. • Monitor account health and relevant KPIs to ensure continued adoption and alignment with the customer's objectives. • Proactively identify and prevent churn risk through risk mitigation plans. • Develop ongoing nurture and education campaigns that drive set success plans for the customer. Revenue and Sentiment Management: • Ensure revenue and sentiment goals are accomplished for your assigned book of • Present the status of revenue, sentiment, and engagement bi-weekly/monthly within internal business reviews, highlighting areas of risk and driving mitigation. • Identify opportunities to drive growth with your customers, aligning with internal stakeholders to secure expansions. • Forecast customer risks well in advance of critical milestones, enabling the leadership team to create and deliver mitigations that may span contract changes, product changes, or additional engagement from various product teams. What you need to be ready! • Passion for Customer Success: A genuine commitment to helping customers achieve their goals and realize the full potential of Commvault’s solutions. • Team Player: Ability to work collaboratively with internal teams and external partners to drive customer success. • Outstanding Collaboration Skills: Strong communication and interpersonal skills to build and maintain relationships with both customers and coll