Senior Systems Engineer (IT Service Delivery)

FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies. At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to every interaction and we continue to improve, grow together and collaborate as one team. All of these while having fun truly makes FlexTrade a wonderful place to work. About You You will be senior engineer in Service Delivery team with strong expertise in Windows engineering. The team is responsible for Site Resiliency Engineering and Incident Management. You will play a key role in supporting, maintaining, and improving our SaaS environment. The SaaS infrastructure technology includes VMware. AWS, Azure, Citrix, Windows, Linux and Cisco., making heavy use of configuration management, automation, and source control best practices. Responsibilities • Proactively identify and remediate any performance, capacity issues and resiliency weaknesses in the SaaS Infrastructure. (active Ops Ramp / SW Monitoring etc.) • Ensure resiliency best practices are followed throughout the technology stack • Implement with discipline SMEs resilient design in the technology stack • Provide L2-3 support for incidents, Critical and the hosting and operations of our SaaS solutions • Oversee and implement scalable, and robust Engineering best practice design. • Hands-on implementation of Ad HOC ‘special projects’ to improve the capabilities of the SaaS platforms. • Perform Incident Management. Diagnosis and remediation of complex issues across servers, storage, infrastructure, virtualization, and Citrix environments • Participation in critical ITS processes (Problem, Change, configuration and Incident management etc.). • Drive process improvements, and implementation of operational best practices including client onboarding / offboarding, technology deployment standards and permission to operate documentation • Participation in Weekend on call schedule. • On site Datacenter visits hands on initiatives • Participate in creation of RCA for critical outages • Ongoing support of VSD team • Actively engage in the effort of ITS achieving a more proactive and preventative posture in all aspects of the technology infrastructure • Patch management • Automate tasks with basic scripting • Troubleshoot incidents and handle escalations to vendors where appropriate • Provide system performance tuning, optimization, and capacity planning • Participate in any and all technology projects / BAU initiatives designed to better service the firm.