Account Manager, Mid-Market

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: As a Mid-Market Account Manager, you are your customers' trusted advisor and their long-term partner at Samsara, from adoption to value realization and through to renewal. You develop deep knowledge of the Samsara platform and the technical acumen to advise customers on how to customize the platform for their fleet and unique challenges. You pick up where our Implementation team leaves off, building the relationship, driving adoption, and ensuring customers realize measurable value from the product. That trusted-advisor relationship is what earns you the right to a productive commercial conversation at renewal. Because you understand the value the customer has been getting out of Samsara, you are the right person to lead the ROI and value conversation, negotiate terms, and close a renewal that is a win for both the customer and Samsara. You own the renewal from end to end, minimizing financial attrition and locking in the most favorable terms. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Deal Desk, Operations and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This is a remote role open to candidate residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: • You want to impact the industries that run our world : Your efforts will result in real-world impact, helping to keep the lights on, get food into stores, and most importantly, ensure workers return home safely. • You have an innate curiosity about how businesses work : One day you'll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. • You thrive the most when solving problems : Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. • You are a natural relationship builder : Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. • You are the architect of your own career : If you put in the work, this role won't be your last at Samsara. This team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment. • You want to be with the be