Senior Manager, Sales Operations

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you. Angi at a glance: • Founded in 1995 as Angie’s List and rebranded in 2021 • Global company with 9 brands in 8 countries and employees worldwide • Homeowners have turned to us for 300 million home projects and counting About the Role We're looking for an analytically sharp, operationally obsessed Senior Manager of Sales Operations to steward the tools and systems that power our sales teams. In this role, you'll become the resident expert on our sales motion and rep experience — diagnosing friction, surfacing improvement opportunities, and driving the changes that make our teams faster and more effective. Reporting to the Director of Sales Operations, you'll serve as the primary business steward for Salesforce and our broader sales tech stack. You'll aggregate and prioritize enhancement requests, partner closely with our Product working team to execute them, and validate their impact before scaling. Critically, you won't just make changes — you'll oversee adoption, working with our change management teams to ensure reps are equipped to use new tools and workflows, and tracking whether changes actually land. This is a high-visibility, cross-functional role for someone who thrives at the intersection of sales strategy, systems execution, and change management — and who can tell a compelling story to leadership about what the data says and what to do about it. What You'll Do Sales Motion & Rep Experience • Develop a deep understanding of our end-to-end sales motion, workflows, and rep experience across all sales segments — through direct shadowing, structured interviews, and usage data • Proactively identify pain points, inefficiencies, and opportunities for improvement in our tools and processes • Translate frontline rep feedback and usage patterns into actionable, prioritized enhancement recommendations • Serve as the internal voice of the rep when making tooling and process decisions — ensuring changes improve day-to-day experience, not just system architecture CRM & Tech Stack Strategy • Serve as the primary business steward for Salesforce, owning the backlog of changes, enhancements, and new feature requests — including data quality, workflow automation, and reporting standards • Aggregate, triage, and prioritize incoming requests from sales leadership, reps, and cross-functional partners; evaluate trade-offs and maintain a clear, well-reasoned improvement roadmap • Oversee Salesforce data integrity and process consistency to ensure reporting is credible and adoption is measurable • Evaluate, recommend, and support implementation of adjacent tools in the stack (e.g., Clay, LeanData, ZoomInfo, etc.) • Assess opportunities to embed AI and automation into sales workflows — helping reps spend less time on manual tasks and more time on productive outreach Testing, Validation & Adoption • Design and support testing protocols to validate the impact of changes before broader rollout • Define success metrics — including post-launch adoption rates, usage trends, and rep productivity impact — and monitor them consistently • Drive adoption of new tools and workflows through documentation, training, and structured change management; don't declare a launch complete until adoption is real • Synthesize learnings to inform future prioritization and build a continuous improvement loop Reporting & Executive C