Renewals Specialist

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing. We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics. Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. WE WANT PEOPLE WHO ARE PASSIONATE ABOUT CUSTOMER RETENTION AND RENEWALS We are looking for a driven and results-oriented Renewals Specialist to join our commercial team. This is a customer-facing role: working in partnership with the Business Development Manager (BDM) who owns each customer relationship, and working in coordination with BDM, you will engage customers throughout the renewal and play a key part in delivering a world-class renewal experience while driving strong retention outcomes for Catapult. You will report to the Renewals Manager and work closely with BDMs, Customer Success, Legal, Finance and other teams to navigate the contracting requirements that come with our customers' renewals. Success in this role requires exceptional communication and interpersonal skills, operational excellence and deal negotiation experience, along with a strong aptitude to learn Catapult products and policy and solid relationships with internal stakeholders. We are looking for someone who thrives in a fast-paced and ever-changing environment and is motivated by the chance to make a big impact on the team, our customers and Catapult's business. WHAT YOU’LL DO • Manage the end-to-end renewal process for assigned accounts, owning timelines, coordination and execution to drive strong retention and renewal outcomes. • Engage customers at least 120 days before renewal, in coordination with the account's BDM, to understand requirements, set timelines and address potential obstacles early. • Prepare accurate renewal quotes, order forms and contracts in line with Catapult policies, and partner with BDMs to identify opportunities for expansion, consolidation or changes to existing agreements. • Use CRM and reporting tools to maintain accurate renewal forecasts, track performance and timelines, flag at-risk accounts and update management on status, risks and opportunities. • Coordinate with BDMs, Customer Success, Legal and Finance to meet customer contracting, procurement, security and compliance requirements, and help build repeatable renewal processes and best practices. WHAT YOU’LL NEED • 2+ years of experience in a customer-facing sales, renewals, account management or revenue role in a fast-paced, competitive environment. • Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions or contract execution, with a track record of strong performance against targets. • Outstanding verbal and written communication skills, with the ability to present to diverse audiences both internally and externally. • Strong problem-solving, organization, project management and negotiation skills, and the ability to manage multiple concurrent renewals of varying complexity while meeting critical dea