Accounts Receivable Specialist

About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company; we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 650+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. About the Role As an Accounts Receivable Specialist, you’ll play an important role in maintaining AlayaCare’s financial health by managing customer collections, applying payments accurately, and supporting reliable cash-flow forecasting. You’ll work closely with customers, Account Management, and Finance to resolve outstanding balances, investigate payment discrepancies, and keep customer accounts up to date. This is a hands-on role that combines customer account management, reconciliations, reporting, and process improvement, with opportunities to use AI tools responsibly to improve efficiency and accuracy in day-to-day work. What You’ll Do • Manage customer collections and follow up consistently to support timely payment. • Prioritize accounts using aging, balance, risk, and customer circumstances. • Resolve payment issues and disputes by partnering with customers and internal stakeholders. • Apply customer payments and deposits accurately, reducing unapplied cash and discrepancies. • Reconcile cash receipts to the general ledger and support month-end close activities. • Analyze accounts receivable aging, collection performance, and payment commitments to inform cash forecasting. • Improve collection processes, controls, documentation, and systems to increase accuracy and efficiency. • Use AI tools responsibly to improve productivity while protecting privacy, security, and fairness. What You Bring to the Team • Intermediate accounting and bookkeeping experience, including accounts receivable, payment application, reconciliations, and general ledger activity. • Strong analytical and problem-solving skills for investigating discrepancies and resolving account issues. • Excellent organization and time-management skills for managing customer accounts and competing deadlines. • Clear written and verbal communication skills for handling collection conversations professionally. • Customer-service and relationship-management skills that balance customer needs with collection objectives. • Exceptional attention to detail and commitment to accurate financial records. • Experience with enterprise resource planning, accounts receivable, and collection systems. • Working knowledge of AI tools and the ability to apply them responsibly in daily work. Why Join AlayaCare? Work With Purpose At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human. Grow in a High-Trust Culture We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy. Balance That Works for You We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life. Benefits That Matter • Equity in a well-funded, scaling company. • Comprehensive health benefits, telemedicine, and lifestyle spending accounts.