Implementation Consultant (Bilingual)

About AlayaCare At AlayaCare, we're more than just a fast-growing SaaS company, we're a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 600+ employees across Canada, the US, Australia, and Brazil, we're united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. About the Role Reporting to the Associate Director of Professional Services, the Professional Services Consultant plays a critical, customer-facing and internal role in enabling the growth of a best-in-class professional services organization. This role is responsible for the successful delivery and execution of professional services-led implementations and projects. Leading both customer and internal stakeholders, you'll bring subject matter expertise in specific functional areas (AlayaCare Platform, Home Care industry) that drives value into project deliverables. You'll manage complex components of engagements, working closely with customers to understand pain points and achieve positive outcomes, and you'll own the quality of project delivery and the reporting of customer outcomes. This is an individual contributor role that gains seniority through ongoing specialization. What You'll Do • Lead teams through the Discovery phase, including project requirements gathering, workflow design, configuration, reports, testing, and user training • Serve as a trusted advisor to customers, supporting customer issues as they arise and looping in the project manager when issues may impact project scope, timeline, or budget • Partner with Account Managers to ensure a smooth transition for customers out of the stabilization stage of their customer journey • Contribute to the development of repeatable professional services offerings and packages • Deliver data-driven consulting recommendations based on industry and segment best practices • Execute on defined professional services engagements • Identify new Professional Services opportunities with existing customers, engaging with Account Managers to define and pitch those opportunities • Support Implementation Specialists in learning the product and market, and in delivering quality engagements • Provide input into the development of new professional services offerings • Provide ongoing coaching to Implementation Specialists on your projects, including documenting feedback useful to their manager • Maintain up-to-date knowledge of, and compliance with, internal processes and procedures • Perform other job-related duties as assigned • Travel will be required • Occasional work on the weekend is required What You Bring to the Team • 4+ years of experience in software or business process consulting and/or home health care • 2+ years of experience leading complex internal/external engagements, including functional and cross-functional teams • Exceptional written and verbal communications in both English and French • A passion for understanding customers' business goals and challenges • The ability to effectively communicate with customer leadership • The ability to recognize and articulate complex problems related to a project • Deep expertise in the AlayaCare platform and/or relevant functional areas • Excellent communication and interpersonal skills, including experience successfully delivering presentations and managing meetings • The ability to handle various projects simultaneously, adapting quickly and easily while managing competing priorities • A strong willingness to take initiative, work autonomously,