Senior Product Manager (Hospice Services)

About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. About the Role We are seeking a Senior Product Manager – Hospice Services to join our Platform division. Reporting to the Director of Product Management, you will lead product strategy, discovery, and design for the US Hospice market, shaping the roadmap and vision and delivering polished, scalable experiences that hold up under complexity and cross-functional dependency. As a senior member of the team, you’ll bring strong product judgment and a systems-thinking mindset, leading without authority across engineering, design, and business partners. Fluent in AI-assisted tools and workflows, you’ll use them to prototype faster, write sharper specifications, and raise the quality bar for how your team discovers and builds. You’ll also mentor peers, contribute to team-wide standards, and help the organization evolve how it builds product. What You’ll Do • Lead the product vision and roadmap for the US Hospice market, connecting user needs, business goals, market context, platform reusability, and technical feasibility into a coherent direction. • Drive end-to-end product discovery: problem framing, customer research, hypothesis testing, concept design, and solution validation — owning the quality of insight and the rigor of the process. • Own the full design process — journey mapping, information architecture, interaction design, visual design, and handoff — delivering solutions that are scalable, intentional, and technically grounded. • Translate validated concepts into structured specifications — including market/domain models, acceptance criteria, guard rails, and non-functional requirements — written with the precision needed for cross-functional alignment and AI-assisted development workflows. • Design and build lightweight prototypes (e.g., prompt flows, interactive wireframes) using AI-assisted tools (e.g., Cursor, Figma AI) to validate problem-solution fit before major investment. • Partner with engineering to define quality and acceptance standards for AI-assisted features, ensuring outputs meet production expectations on usability, performance, and reliability. • Define KPIs and leading indicators for product performance, user experience quality, and delivery health — using product analytics, user feedback, and AI-generated insights to continuously refine your domain. • Establish clear priorities and trade-off recommendations across competing initiatives, making the reasoning behind decisions visible to stakeholders and leadership. • Maintain a view of competitive solutions, AI-assisted development patterns, and emerging UX practices relevant to your domain — translating relevant trends into pragmatic product investments. • Serve as the primary product point of contact for stakeholders, partners, and customers in your domain, influencing cross-team roadmap decisions with clarity and confidence. • Drive strong release readiness and post-release learning practices — ensuring shipped experiences meet quality, usability, and value expectations, and that learnings inform medium-term direction. • Mentor and elevate Associate and Intermediate team members through design reviews, structured feedback, and example-setting in discovery, requirements quality,