Head of Enablement Experience & Innovation

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's sales organization is growing quickly across segments, industries, and geographies, and enablement needs to be reinvented to keep up. We are looking for a Head of Enablement Experience & Innovation to build the next generation of enablement with a Claude-first approach: hyper-personalized for each seller, delivered in the flow of work, and measured by what it changes. Most sales enablement still runs on courses, content libraries, and one-size-fits-all programs. You will start instead from what Claude makes possible: understanding what sellers need, designing experiences around their role, tenure, and live deals, and bringing the right guidance into the tools where they already work. This is a rare chance to define what enablement looks like when it is built on the product we sell. This is a leadership role for an innovator with deep expertise in using AI for enablement and a background in user experience design, product management, or workflow design. You have shipped experiences at scale and can show that people used them and performed better. You will start as an individual contributor, set direction, and build a team over time, staying close enough to the field to know when something is not working. Key responsibilities: • Set the vision and roadmap for a Claude-first approach to enablement, deciding what to build, what to retire, and how enablement is designed and delivered • Use Claude to tailor learning to each seller's role, tenure, and live deals • Design workflows that bring guidance to sellers in the tools they already use, at the moment they need it • Lead the learning platform, enablement tools, playbooks, and content hub, using Claude to keep knowledge accurate, current, and easy to find • Run enablement like a product: lead discovery with sellers and sales leaders, work with engineering and design, and test on live deals before scaling • Track adoption and the impact on ramp time, win rate, and attainment, and act on what the data shows • Partner with Sales Leadership, Revenue Operations, Product, Marketing, and the wider Sales Enablement team so that programs, systems, and workflows feel like one experience • Run fast experiments with new Claude capabilities, scale what works, and set clear standards for responsible AI use and data governance in enablement Minimum qualifications: • Deep, hands-on expertise using AI to design and deliver enablement or learning at scale, such as personalized learning, AI coaching, or guidance in daily workflows • Background in user experience design, product management, or workflow design, applied to enablement, learning, or sales tools • Have led the design and launch of a product or learning experience at scale, and can show how adoption and results changed • Have worked directly with senior sales leaders and frontline managers to secure sponsorship for change, including holding a position constructively when they disagreed • Have tested and improved programs with sellers and sales leaders before scaling them • Have defined and tracked adoption and impact measures that go beyond completion and satisfaction scores • Have run programs across multiple geographies, segments, or roles Preferred qualifications: • Experience building and leading a team of senior enablement professionals, and comfort delivering hands-on until you have one • A clear, experience-based view of why learning programs often fail