Customer Success Manager (German-speaking)

About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog . Why join us now? AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them. Shape what comes next By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale. How we work Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. About this role As a Customer Success Manager, you will partner with valued enterprise customers across the DACH market to ensure successful adoption of Udemy Business and help them achieve their strategic learning and development goals. You will build trusted relationships with customer stakeholders, from programme managers and learning champions to senior executives, acting as a strategic advisor throughout the customer lifecycle. You will take a consultative approach to understanding customer needs, developing learning strategies, driving platform engagement, and demonstrating measurable business impact. Working closely with Sales and cross-functional teams, you will take ownership of customer retention and renewals while identifying opportunities for account growth and expansion. You will bring strong commercial awareness, a proactive mindset, and the ability to engage confidently with customers in both German and English. About your skills • Account Management: Orchestrates comprehensive account oversight by coordinating cross-functional teams, managing multiple customer relationships simultaneously, and identifying opportunities for growth while maintaining customer satisfaction • Customer Advocacy: Builds strong relationships with stakeholders, from programme managers to executive sponsors, turning customer connections into enthusiastic advocates and champions for Udemy's products and services • Customer Engagement: Demonstrates a proactive, growth-oriented mindset and a consultative approach focused on achieving tangible customer outcomes • Customer Retention: Implements proactive retention strategies by monitoring customer health, executing targeted intervention plans for at-risk accounts, and leading renewal conversations that demonstrate continued value • Customer Value: Demonstrates measurable ROI and business impact through value realisation frameworks, quantifies customer success outcomes, and articulates the strategic benefits of Udemy's solutions • Data Analysis: Uses data-driven insights to measure customer success metrics, identify usage patterns and trends, and translate analytics into actionable recommendations • Risk Management: Takes ownership of identifying early risk in