Senior Trade Support Engineer - Asian Shift

Founded in 1999, Geneva Trading is a premier global principal trading firm with strategically located offices in Chicago, Dublin, and London. Our relentless focus on trading excellence combined with technological innovation has equipped us with a best-in-class proprietary trading platform, enabling us to compete at the highest levels in the global markets. Rooted in a culture of integrity, collaboration, and an unwavering passion for progress, we foster an environment of personal and professional excellence. Our nimble organizational structure and entrepreneurial spirit attract top-tier talent with a passion for innovation, laying the foundation and driving our consistent success in the industry. As a Senior Trade Support Engineer on the Asian shift at Geneva Trading, you will be the senior technical owner of trading support during the Asian session (Sunday–Thursday, US Central evening). Operating as the front line for problem resolution, you will act as the vital intermediary between our trading teams and Core Technology teams at a time when most of the wider organization is offline. To be successful in this position, the ideal candidate must be highly autonomous, capable of making sound real-time decisions under pressure, and adept at leading incidents through to resolution. Beyond immediate triage, you will drive root-cause fixes to prevent recurring issues, raise the standard of the shift by mentoring other engineers, own critical documentation, and automate repetitive work. Ultimately, you will serve as the senior Subject Matter Expert (SME) for the suite of trading applications and infrastructure that Geneva Trading provides to its teams. Essential Duties & Responsibilities Incident Management & Troubleshooting • Shift Leadership: Own Trade Support coverage for the Asian session as the senior engineer on shift, providing first- and second-line investigation and utilizing strong judgment to act independently while US and EU staff are offline. • Incident Response: Lead incident response during Asian hours by triaging issues, engaging on-call Core Technology teams with clear evidence, keeping trading teams informed via standard communication protocols, and writing comprehensive post-incident summaries. • Technical Troubleshooting: Troubleshoot desktop and server trading applications, including the desktop trading platform, Core backend trading services, strategy applications, and issues related to orders, fills, market data, and exchange connectivity. • Root Cause Analysis: Perform deep log, process, and system analysis across Linux and Windows environments to identify root causes and drive permanent fixes in collaboration with Service Owners. Operations & Deployment • Market Readiness: Validate Sunday market opens, exchange session transitions, maintenance windows, and holiday schedules for markets active during the Asian session (e.g., JPX, CME Globex, ICE). • Release Management: Test, deploy, and (when necessary) roll back releases and upgrades to Core backend applications and trading strategies during the Asian window. • Global Handovers: Deliver high-quality shift handovers to the EU team and take ownership of open items from the US team to ensure continuous, cross-time-zone ticket progression. • Trader Support: Onboard traders, manage trading credentials, and resolve workstation, remote-access, and hardware issues to maximize their mastery of internal trading applications. Engineering, Automation & Mentorship • Automation: Automate recurring support tasks using scripting languages (Python, PowerShell, Bash). • AI Integration: Leverage AI tools (e.g., LLM assistants, coding agents) to accelerate log analysis, triage, scripting, and documentation. Help improve the team’s AI-assisted support tooling while rig