Senior Manager, Product Marketing

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We're building a world-class Customer Marketing team that creates meaningful connections with the restaurant and retail operators we serve. We’re looking for a Senior Manager, Product Marketing to translate product capabilities, customer insights, and market opportunities into differentiated positioning, compelling messaging, and effective go-to-market programs. This is a hands-on role responsible for developing core product marketing deliverables and driving execution across product launches, competitive strategy, sales enablement, and broader marketing initiatives. The ideal candidate is a strategic, detail-oriented, and execution-focused product marketer who can move seamlessly from shaping positioning and messaging to building launch plans, developing content, and equipping customer-facing teams. This role will partner closely with Product, Demand Generation, Sales, Customer Success, and other cross-functional teams to translate product strategy into customer value, adoption, pipeline, and revenue. A day in the life (Responsibilities): Own Product Positioning & Messaging • Develop and refine product positioning, messaging, value propositions, and customer narratives across products, audiences, and market segments. • Translate complex product capabilities into clear, differentiated messaging that communicates customer value and strengthens our market position. • Partner with Product and Marketing leadership on pricing, packaging, and go-to-market recommendations informed by customer needs, market insights, and business priorities. Drive Customer & Market Insights • Research customer needs, buyer personas, market trends, and competitive positioning to identify opportunities and inform product marketing strategy. • Partner with Product, Sales, Customer Success, and Analytics to gather feedback, identify adoption barriers, and translate insights into actionable recommendations for product, messaging, and marketing programs. Execute Product Launches & Go-to-Market Programs • Develop and execute go-to-market plans for product launches, feature releases, and strategic growth initiatives. • Build launch frameworks, messaging briefs, and supporting materials that drive awareness, acquisition, adoption, and expansion. • Partner closely with Demand Generation to translate product positioning into integrated campaigns and full-funnel programs that generate demand, accelerate pipeline, and support revenue goals. Drive Competitive Strategy & Sales Enablement • Develop competitive positioning, competitor insights, battlecards, talk tracks, objection handling, and other resources that help Sales and customer-facing teams • Build and maintain sales enablement materials that strengthen product understanding and communicate value throughout the customer journey. • Gather feedback from Sales, Product, and Demand Generation to continuously improve competitive intelligence, messaging, and enablement effectiveness. Develop Content & Cross-Functional Marketing Assets • Develop product marketing content and collateral that bring positioning to life across launches, demand generation campaigns, sales motions, and broader marketing initiatives. • Partner with Content, Creative, Demand Generation, and other Marketing teams to create compelling campaign assets, product narratives, and customer-facing materials. • Manage deliverables from brief through execution, ensuring messaging consistency, quality, and alignment with business priorities and timelines. What you’ll need to thrive (Requirements): • 10+ years of experience in Product Marketing, GTM