Patient Flow Coordinator

Union: NOWU Clerical Number of Vacancies: 1 Replacement or New: Replacement Site: Princess Margaret Cancer Centre Department: Medical Imaging  Reports to: Supervisor, Administrative Services Salary: $28.10 - $29.84 per hour (start rate non-negotiable) Hours: 37.5 hours per week Shifts:  Weekdays, Monday - Friday, 8:00am - 4:00pm Status: Permanent Full Time  Closing Date: November 12, 2026 Position Summary Join Medical Imaging at UHN, one of the largest academic medical imaging department in Canada! Our cutting-edge digital technology and dedicated team prioritize patient care and exceptional image quality. Be part of our journey to shape the future of medical imaging through innovation, ground breaking research, education, and excellence in patient care. UHN is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education. Duties • Greet patients and visitors promptly and courteously; check in patients, verify demographic information and health card numbers, complete registration, and direct patients to appropriate areas. • Monitor reception areas and patient wait times to support prompt service, communicate delays, maintain a safe environment, and refer patients and visitors to other health care professionals as appropriate. • Coordinate patient flow throughout each visit, including preparing examination rooms and assisting patients in exiting examination or treatment rooms. • Communicate promptly, and accurately with internal and external parties in person and by telephone; respond to and follow up on inquiries within the scope of authority, referring to other health care professionals as necessary and maintaining confidentiality. • Coordinate, expedite, book and rebook clinic appointments according to patient and service needs; confirm arrangements with patients and update the scheduling system. • Interpret requisitions, booking forms and orders/treatment prescriptions to create accurate appointment schedules, following established guidelines and obtaining clarification from appropriate resources as required. • Maintain bookings in HIS and RIS, and work with clinical teams to ensure appropriate booking patterns and volumes. • Provide patients with accurate appointment details and relevant information/instructions verbally, in person or by telephone, and in writing; participate actively in the treatment/ambulatory care team to support timely, efficient and effective patient services. •  Completion of Grade XII or recognized equivalent •  Completion of a medical terminology course(s), an asset •  Minimum of 1 year related work experience •  Previous experience working in a Health care environment is strongly preferred •  Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred •  Working knowledge of computer software applications preferably in a Microsoft Office environment •  Demonstrated commitment to client service and satisfaction •  Excellent interpersonal and listening skills •  Strong communication, organizational, time management and problem-solving skills •  Strong judgment/decision making skills •  Ability to remain calm and composed when dealing with difficult people or situations •  Ability to work efficiently in a high-pressured environment with simultaneous demands •  Adheres to confidentiality policy for sensitive patient data and information •  Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benef