Account Director

We are seeking an experienced Account Director  to lead frontline cleaning teams supporting a busy convention center and/or arena environment. This role is ideal for a hands-on leader who thrives in a fast-paced setting and takes pride in delivering exceptional service during high-profile events and large-scale public gatherings. You will play a key role in ensuring cleaning services are delivered safely, efficiently, and consistently while maintaining high standards across guest-facing and operational areas. You will work closely with the Event Services Coordinator, Site Director, and venue operations teams to ensure the facility remains clean, safe, and event-ready. Key Responsibilities • Lead and supervise cleaning teams across assigned areas and facilities. • Coordinate and direct staff activities throughout event preparation, live events, turnovers, and post-event recovery. • Conduct shift start-up briefings, assign daily tasks, and complete end-of-shift handovers. • Ensure daily, periodic, and event-specific cleaning assignments are completed on time and to established standards. • Execute staffing deployment plans established by management and event coordination teams. • Monitor high-traffic areas during live events, including washrooms, concourses, lobbies, entrances, seating areas, and back-of-house spaces. • Coordinate spill response, hazard mitigation, emergency cleaning activities, and service calls. • Ensure washrooms, waste stations, public areas, and guest spaces remain clean and presentable throughout events. • Support rapid event turnovers, venue conversions, floor resets, and post-event recovery. • Train, coach, and mentor frontline employees and temporary event staff. • Support onboarding and provide task-specific training to ensure employees understand cleaning and safety expectations. • Monitor attendance, productivity, conduct, and completion of assigned work. • Conduct routine inspections using established checklists and audit tools. • Identify deficiencies, assign corrective actions, and verify completion. • Ensure public, operational, and support areas meet required event-ready standards. • Ensure the proper use, cleaning, storage, and care of equipment, carts, tools, and supplies. • Monitor chemical and consumable inventory and coordinate replenishment as required. • Ensure cleaning products are properly labelled, stored, and handled in accordance with WHMIS requirements. • Oversee waste collection, sorting, recycling, composting, and waste handling procedures. • Promote waste diversion and sustainable cleaning practices. • Complete shift reports, inspections, attendance records, incident documentation, and operational reports. • Participate in event briefings, operations meetings, and post-event debriefs. • Assist with scheduling adjustments and real-time workforce redeployment. • Enforce company, client, venue, and health and safety requirements. • Identify and correct unsafe conditions and report incidents, hazards, and near misses. • Support emergency response procedures and maintain safe working conditions during event transitions. What You Bring • High school diploma required; post-secondary education in Facilities Management, Hospitality, Business Administration, or a related field is an asset. • 3–5 years of supervisory experience in facilities management, janitorial operations, commercial cleaning, hospitality, public assembly, or a related environment. • Experience leading teams in fast-paced, high-volume, guest-facing environments. • Knowledge of commercial cleaning practices, floor care, cleaning equipment, chemicals, waste management, and event support services. • Strong leadership and people-management skills with the ability to motivate and coach a diverse wo