Manager, Product & Pricing Operations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience The Manager of Product & Pricing Operations leads the execution layer of the team responsible for product configuration, pricing systems, and operational readiness across the Lead-to-Cash cycle. This role requires hands-on knowledge of Salesforce Product, Pricing, and Quoting methodologies and data models. It also requires a strong ability to drive cross-functional programs from requirements through go-live, and the judgment to translate complex technical topics clearly to Finance, Legal, IT, and Product stakeholders. Day-to-day responsibilities include scoping and executing product configuration requirements, managing cross-functional operational workflows, and ensuring CPQ and billing systems are validated and operationally ready before any initiative goes live. Decisions made in this role are expected to account for downstream impact across the business function, and recurring issues or policy gaps should be surfaced proactively to leadership with a recommended path forward. What You'll Actually Be Doing 1. Program Release Operations • Generate System and Process Requirements: Engage with IT and Business Partners to manage business requirements for solutions that impact Product and Pricing systems and processes. Influence cross-functional programs to ensure that outcomes match requirements and are successfully incorporated into new and pre-existing processes. • Operational Readiness: Validate that quoting, invoicing, and provisioning systems are fully configured and tested before go-live. Identify and escalate gaps with a clear resolution path. • NPI Program Support: Provide support for New Product Introduction (NPI) cycles across Product Management, Legal, Finance, and IT. Track cross-functional dependencies, surface blockers early, and hold teams accountable to shared milestones. Understand licensing and packaging implications well enough to advise Product Managers on downstream operational impact. • Change Management: Develop and deliver the documentation, training, and office hours that help the team and cross-functional partners adopt system and process changes. Treat go-live as complete only when the people involved can operate the new process independently. • Enablement: Build and maintain a culture of documentation and knowledge-sharing. When the team learns something new, whether a process change, a system update, or a configuration pattern, document it and make it accessible to others. 2. Support & Implementation • CPQ Systems: Maintain working knowledge of the CPQ ecosystem sufficient to configure, test, and troubleshoot independently. Identify and implement improvements that reduce manual steps and improve quoting accuracy. Monitor system health and ensure that data issues, system bugs, and feature requests are prioritized and owned appropriately. • Backlog Prioritization: Work with leadership to translate organizational priorities into a structured team backlog. Own the prioritization pr