Manager, Project Management - Prior Authorization

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This individual contributor is responsible for the project management, operational coordination, and production support of Prior Authorization and Referral transactions and provider-facing workflows. The role serves as a key liaison between business, technology, production support, and external partners to manage project deliverables, support transaction-related issue resolution, coordinate testing and implementation activities, and help ensure reliable provider experiences across Prior Authorization and Referral solutions. The position will serve as a primary point of contact for Production Support ticket issues, helping assess reported problems, coordinate investigation across appropriate partners, track issues through resolution, and identify opportunities for process or workflow improvement. Additionally, the role will support roadmap initiatives, enhancement efforts, release readiness, and business requirements while helping translate provider and operational needs into actionable project deliverables. What will you do • Manage and coordinate projects and enhancements supporting Prior Authorization and Referral transactions, workflows, and provider experiences. • Serve as a primary point of contact for Production Support ticket issues, coordinating investigation, escalation, tracking, and resolution with appropriate business and technology partners. • Partner with business, technology, EDI, interoperability, and other stakeholders to investigate and resolve transaction and workflow-related issues. • Coordinate project activities including requirements gathering, documentation, milestone tracking, risk and issue management, testing, implementation readiness, and post-production support. • Support analysis of Prior Authorization and Referral transaction behavior and provider workflows to identify root causes, recurring issues, and opportunities for improvement. • Coordinate business testing activities for system enhancements and releases, including test scenario development, defect management, validation, and implementation support. • Translate business and provider needs into clear requirements and work with technology partners to support solution delivery. • Monitor project deliverables, dependencies, risks, and outstanding decisions and proactively escalate items that could affect delivery or the provider experience. • Support intake and prioritization of enhancements, defects, and roadmap opportunities impacting Prior Authorization and Referral capabilities. • Develop and maintain project documentation, workflow documentation, status reporting, issue tracking, and stakeholder communications. • Facilitate cross-functional meetings and working sessions to drive decisions, remove blockers, and ensure clear ownership of deliverables. • Support implementation and post-release monitoring to validate expected outcomes and quickly identify production issues. • Act as a key operational and project resource for continuous improvement of Prior Authorization and Referral transaction capabilities and provider-facing workflows. Required Qualifications • 5–7 years of healthcare-related work experience. • Experience supporting Authorization and Referral workflows, preferably within payer, provider, EDI, or healthcare transaction environments. • Demonstrated project mana