Content Designer, Manager

Content Designer, Manager We’re currently seeking a content designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.   Role Expectations  As a content designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy. Here are some of the expected competencies for this role: Content Design Expertise: Leverage your high degree of skill in writing and user experience design to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows Leadership: Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders, while also mentoring and helping to mature the overall product design practice at Capital One Human-Centered: Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design Business-Focused: Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders Problem-Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information Communication: Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.  This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location Basic Qualifications • At least 5 years of experience in content design, content strategy, or UX writing Preferred Qualifications • 6+ years of experience in content design, content strategy, or UX writing • 5+ years of experience working with and contributing to an established design system • 6+ years of experience collaborating with product, tech and business partners • Experience leading design projects or teams • Profici