JLR Senior Service Advisor

About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Senior Service Advisor – Charles Hurst Belfast Land Rover Contract Type: Permanent, Full Time Salary: Basic Salary £32,000 per annum plus up to £6,000 bonus opportunity Working Hours: Monday–Thursday 8am–5.30pm, Friday 8am–5pm, Saturday 9am–1pm on a rota basis Charles Hurst Belfast Land Rover is seeking an experienced and customer‑focused Senior Service Advisor to join our Aftersales Team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys leading by example, and is passionate about delivering an exceptional customer experience. As a Senior Service Advisor, you will play a key role in the smooth running of our Aftersales operation. You’ll support the wider team, help drive performance, and ensure our customers receive the highest standard of service from the moment they arrive. You will report directly to our Aftersales Manager, who will support your continued development alongside our in‑house brand training and progression pathways. This is an exciting opportunity for someone ready to take the next step in their career within a respected brand and a supportive team environment. Responsibilities • Managing customer bookings for MOTs, servicing, and repair work • Providing clear advice on warranty coverage and identifying opportunities to upsell additional products or services • Coordinating with the Aftersales team to schedule work efficiently based on workshop capacity and call volumes • Handling a high volume of customer interactions across phone, email, and online booking platforms • Keeping customers updated on progress, turnaround times, and any additional work required • Maintaining accurate customer records and ensuring all systems are updated promptly • Supporting junior team members and contributing to a positive, high‑performing service environment Skills and experience required • Previous experience as a Service Advisor within the automotive industry, ideally at senior or advanced level • Strong communication skills with the ability to build rapport quickly • Confidence in explaining technical information in a clear and customer‑friendly way • Experience using Kerridge/ADP or similar dealer management systems • A proactive, organised approach with the ability to work independently and as part of a team • A genuine passion for customer service and the automotive sector Core Benefits: • Competitive salaries with structured pay scales and progression as you grow within the business • Generous annual leave that increases with your length of service • Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave • Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: • Eyecare vouchers to help cover vision care needs • Smart Health – 24/7 access to GP services to support your mental and physical wellbeing • Dental insurance for everyday dental care and unexpected treatments • Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: • MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app • Free will writing services to help plan