HR Shared Services Specialist - Benefits Operations (Tier II)

We anticipate the application window for this opening will close on - 12 Nov 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Medtronic’s HR Shared Services Team is helping define the future of HR by delivering scalable, high-quality support that enhances the employee experience and drives operational excellence. The team executes standardized HR processes and partners across Human Resources, Payroll, Benefits, and external vendors to provide consistent, efficient service while advancing continuous improvement, automation, and process excellence. This role is based at Medtronic’s headquarters in Minneapolis, Minnesota. The position follows a flexible work model with four days onsite and one day remote per week.                     The HR Shared Services Specialist delivers employee support for benefits, leave, disability, and related HR programs while ensuring accurate transaction processing, strong data integrity, and a positive employee experience. This role partners across HR, Payroll, and external vendors to resolve issues, administer programs, support compliance activities, and identify opportunities to improve processes, systems, and service delivery. Primary Responsibilities • Administer U.S. health and welfare benefit programs, including medical, dental, vision, life insurance, accidental death and dismemberment (AD&D), Flexible Spending Accounts (FSA), and Health Savings Accounts (HSA). • Process employee benefit enrollments, qualifying life event changes, terminations, and related transactions with accuracy and timeliness. • Administer disability and leave programs, including Short-Term Disability (STD), Long-Term Disability (LTD), Family and Medical Leave Act (FMLA), and company leave policies. • Serve as an escalation point for employee and manager inquiries related to benefits, leave, disability, and time-off programs. • Partner with HR, Payroll, vendors, and third-party administrators to research, resolve, and communicate complex cases. • Audit transactions, records, and system data to ensure compliance, data integrity, and accurate processing. • Generate reports and support compliance reviews, documentation updates, testing activities, and HR projects. • Identify and implement process improvements, automation opportunities, and system enhancements that improve service delivery and operational efficiency. Required Qualifications • High School Diploma or equivalent and 2+ years of experience in employee benefits, leave administration, disability programs, or HR service delivery processes OR an advanced degree. • Experience administering employee benefits, leave, or disability-related transactions. • Experience using Human Resources Information Systems (HRIS) and case management or benefits administration systems. • Experience working with confidential employee information while maintaining data accuracy and compliance. Preferred Qualifications • Experience in an HR shared services environment supporting benefits and leave administration in a Tier II capacity. • Experience administering U.S. benefits and leave programs, including Employee Retirement Income Security Act (ERISA), Health Insurance Portability and Accountability Act (HIPAA), Consolidated Omnibus Budget Reconciliation Act (COBRA), FMLA, and Affordable Care Act (ACA) processes. • Experience with Workday