Head of Renewals, EMEA & APAC

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Renewals Team partners with account teams to deliver successful contract renewals, protect margins, and grow Stripe’s existing revenue base. We bring commercial expertise to renewal planning and execution, including understanding historical consumption and pricing, positioning customer value, identifying risk, and surfacing upsell and cross-sell opportunities. Our focus is on building a proactive, consistent renewal motion that delivers strong outcomes for Stripe and our users. What you’ll do As the head of EMEA & APAC Renewals, you will lead a distributed team of Renewals Specialists and build regional refinement on a globally consistent model, including driving a proactive renewal motion across the two regions. You will partner with global and regional Sales leaders, Customer Success, Sales Strategy & Operations, and other internal partners to translate global priorities into regional plans, strengthen account-team engagement, and scale how we support renewals across markets and customer segments. We are looking for a commercial leader who combines strong renewal and negotiation judgment with the ability to build high-performing teams and durable operating processes. You will bring clarity in an ambiguous, high-growth environment, turn commercial insights into action, and build trusted partnerships with field leaders at every level. Responsibilities • Set and execute the EMEA and APAC renewals strategy, translating global priorities into regional and segment-specific plans that improve retention, support expansion, and protect sustainable commercial outcomes. • Build a proactive renewal motion with Sales and Customer Success, establishing early account planning, clear responsibilities, and consistent specialist partnerships. Enable engagement 12–18 months ahead of renewal where appropriate to the customer segment and deal complexity. • Build trusted partnerships across account executives and front-line, second-line, and regional sales leaders, ensuring renewal insights inform account and territory plans and translate into clear action. • Establish a rigorous regional operating cadence for renewal forecasting, risk inspection, deal strategy, and escalation. Turn portfolio insights into actionable recommendations for field leaders and track follow-through. • Design team coverage and capacity plans that balance strategic deal support with scalable engagement across the renewal portfolio. • Recruit, coach, and develop a high-performing team of Renewals Specialists, strengthening negotiation skills, commercial judgment, and strategic account-team partnership while supporting individual career growth. • Provide strategic guidance on complex renewals and serve as an executive sponsor or senior escalation partner for key customer relationships. • Scale shared playbooks, systems, and AI-enabled workflows, with clear quality standards, human review, and accountability for adoption and delivery. Maintain a consistent global baseline while adapting execution to regional and segment needs. • Surface recurring customer and commercial insights to inform improvements to renewal playbooks, tooling, and cross-functional execution. Who you are We're looking for someone who meets the minimum requi