Delivery Manager

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture. Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive. We’re officially Great Place To Work Certified™ Exclaimer has been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work® UK | Great Place To Work® USA About the opportunity 👇 The Engineering Delivery Manager is accountable for both engineering leadership and end-to-end delivery across the Business Operations ecosystem. This role combines people management, engineering excellence, and delivery ownership into a single, accountable leader responsible for turning business priorities into high-quality, scalable solutions. Owning delivery outcomes and the development of technical talent, the Engineering Delivery Manager ensures work is delivered predictably, built to high standards, and aligned with Exclaimer's transformation and growth strategy. Key Responsibilities • End-to-End Delivery Ownership • Own the full delivery lifecycle, including backlog from scoping through to post-deployment support. • Align team backlogs, priorities, and capacity with Business Operations objectives. • Ensure delivery practices promote transparency, predictability, and value-based outcomes. • Proactively manage risks, dependencies, and trade-offs across technical and business teams. • Ensure delivery outcomes translate into measurable business impact, not just shipped work. • Team Leadership & Performance Management • Line manages Salesforce Admins, Developers and QA, or adjacent delivery roles. • Own and report on OKRs and KPIs relevant to engineering and delivery performance. • Build a high-performing, psychologically safe team culture grounded in accountability and continuous improvement. • Balance delivery demands with sustainable workload and team wellbeing. • Own resourcing, onboarding, capability development, and succession planning for the team. • Stakeholder Communication & Collaboration • Translate complex delivery progress into clear updates for business and transformation leaders. • Work closely with Business Partners, Solutions Architect, and Business Analysts to align priorities and expectations. • Facilitate cross-team planning and communication to reduce silos and increase transparency. • Escalate blockers early with solutions-focused dialogue across stakeholders. • Engineering Excellence & Standards • Own and enforce SDLC standards including CI/CD, testing practices, code reviews, environments, and documentation. • Champion scalable, secure, and maintainable engineering practices across all solutions. • Partner closely with the Solutions Architect to ensure alignment with architectural standards and integration patterns. • Identify, prioritise, and actively reduce technical debt rather than allowing it to accumulate. • Promote continuous technical improvement and pragmatic innovation. • Agile & Delivery Practices • Use delivery metrics (throughput, cycle time, predictability, quality) to inform planning and improvement. • Facilitate effect