Manager, Managed Services

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn't just possible—it's essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we're redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers. If you're driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Role Overview As a Manager, Managed Service , you will play a highly visible role partnering with business leaders, customers and carriers to ensure world class delivery across a diverse portfolio. You will drive customer value through data analysis, operational excellence and proactive project management. This role blends strategic thinking with hands-on problem solving and requires the ability to influence stakeholders, manage multiple complex accounts and translate insights into long-term solutions. As the Manager, Managed Services, you will lead a team of Managed Service Consultants and own the delivery of a diverse portfolio of enterprise and strategic customers. You will partner with business leaders, customers and carriers to ensure strong outcomes in adoption , data quality and service performance , and you will set the operational standards, analytics practices and people development that make the team successful. This role blends strategic leadership with hands-on problem solving. You will influence senior stakeholders, coach your team through complex accounts and turn data insights into scalable, long-term solutions. This role reports to VP, Customer experience, manages a team of 5+ consultants and covers global region. Location: Bengaluru What You Will Work On • Hire , onboard, lead, coach and develop a team of Managed Service Consultants, setting clear goals, giving regular feedback and building a strong, high-performing culture. • Own the health of the team’s customer portfolio, including delivery timelines, milestones, end-to-end project plans and risk management across global regions and multiple project44 products. • Serve as an executive point of contact for key customers and carriers and escalate and resolve complex issues. • Set the strategy for carrier initiatives, from planning through adoption, and review data-driven insights and best-practice recommendations presented by the team. • Drive a culture of deep-dive data analysis, ensuring the team identifies patterns, uncovers root causes and delivers improvements that increase data quality and availability, using visuali