Customer Support Representative with German

• Provides information and assistance to customers from various backgrounds via inbound/ outbound calls/ emails/chat/ social media (for e.g. Facebook, Twitter, LinkedIn, WeChat, etc.); • Answers, escalates and follows up all requests in order to ensure proper response and quality of service; • Registers all details related to customer interactions in the database and contributes to the knowledgebase development; • Is the image of the company and follows the company's Internal Regulations, policies as well as the service’s work instructions and processes; • Fulfils additional assignments (for e.g. offers support for other colleagues/ countries/ locations/ new services, satisfaction surveys); • Meets the service key performance indicators; • Gets involved in the continuous development and improvement of processes and service; • Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company; • Fulfils any other tasks related to area of responsibility, as requested by direct superior.   • University Diploma  • High school Diploma • Language: English minimum B2 and/ or another language C1/C2 German; • Basic knowledge of MS Office: Excel, Word, Outlook; • High sense of responsibility, patience, urgency and customer support; • Capacity to organize and make decisions; • Flexible and driven to solve customer’s requests; • Ability to work under pressure and good team engagement; • Logical thinking and analysis abilities; • Confident and willing to learn; • Very good communication skills (empathy; active listener, persuasion etc.), positive attitude; • Proactive and responsible in finalizing all assigned tasks; • Willingness to work in shifts; • Previous customer support experience; • Experience with social media (e.g. Facebook, Twitter).   LikeABosch Benefits: Financial benefits: • Flexible benefits system  – In addition to your salary, we provide 2700 RON/year through your benefits account, allowing reimbursements based on your preferences; • Meal tickets -  A balanced diet includes at least one hot meal per day, therefore we offer you meal tickets with a value of 40 Ron; • The company performance related pay -  Your contribution to Bosch is valuable. Celebrate a successful year with the company performance related pay;  • Celebrate together  - We Like to give presents to our Loved ones, therefore we offer you 300 Ron for Christmas and Easter. Your minor children will enjoy this benefit too, as they will also receive 300 Ron; • Loyalty bonus : We value your commitment and at 5 years you will receive 750 RON, at 10 years 1500 RON, and for every additional 5 years brings another 1500 RON. It’s our way of saying thank you for being part of our journey. • Language courses  - A new language is key to a new world, so we invite you to learn languages in your free time and get a discount of up to 1200 RON/year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module. • Referral bonuses -  We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions, we will honor you with an attractive bonus; • Relocation package  - If you’re being recruited from more than 50 km away, we provide a standard relocation package of 2500 RON (conditions apply). This is a one-time fee, paid together with your first salary. • Life events celebration  - Your family is growing while working at Bosch? We congratulate your newborn with a 5000 RON bonus;  • Unforeseen situations  - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case-by-case basi