Key User Sales and Support Manager

💼 Role Overview We are seeking an enthusiastic Key Account Sales & User Training Associate with hands-on experience in B2B sales, account management, and customer enablement . In this role, you will support key account activities with a focus on sales fundamentals, account support, and user training . You will work closely with customers and internal stakeholders to support sales activities, strengthen customer relationships, and deliver effective product and user training. You will be part of a dynamic and collaborative team focused on driving sales performance, enhancing the customer experience, and delivering meaningful business outcomes. 🎯 What you will do (Key Responsibilities) 1. Sales & Account Support (60–70%) • Support the full sales cycle for assigned key accounts—including lead research, discovery calls, proposal preparation, and closing activities. • Build and maintain the sales pipeline by tracking leads, updating CRM records, and supporting forecasting efforts. • Deliver product demonstrations and presentations to customers, learning to communicate value propositions effectively. • Contribute to strategic account planning by mapping stakeholders and identifying growth opportunities. • Support upsell, cross-sell, and renewal activities by researching customer needs and account potential. • Collaborate with Marketing and Product teams to gather customer feedback and stay informed on feature updates. 2. User Training & Enablement (30–40%) • Conduct training needs assessments to identify knowledge gaps across different user groups. • Deliver training sessions (onsite, virtual, or hybrid), including onboarding, refresher classes, and workshops. • Develop and maintain training materials such as user guides, quick reference sheets, videos, and FAQs. • Track training effectiveness through assessments, feedback collection, and usage analytics. • Work with Customer Success and Support teams to ensure smooth onboarding and user adoption. 3. CRM Management & Documentation • Maintain accurate records of sales activities, customer interactions, and training engagements in the CRM system. • Create and update leads, opportunities, contacts, and account information following company standards. • Monitor pipeline progression and track opportunities for sales forecasts. • Record training session details—including attendance, feedback, and follow-up actions—in the CRM. • Generate reports on sales activities, training impact, and user adoption metrics to support data-driven decision-making. 👤 What We're Looking For (Qualifications & Skills) • Bachelor's degree in Business, Marketing, Education, Communications, or related field (or equivalent experience). • Foundational knowledge or interest in B2B sales, account management, or customer success—prior internship or project experience is a plus. • Enthusiasm for delivering customer training, product education, or user enablement; we'll help you develop these skills. • Strong presentation and communication abilities, with comfort engaging diverse audiences from executives to frontline users. • Familiarity with CRM tools (e.g., Salesforce, HubSpot, Dynamics) or willingness to quickly learn them. • Proficiency with productivity platforms (Microsoft 365 or Google Workspace). • Excellent analytical, communication, and relationship-building skills. Core Competencies You'll Develop • Value selling and customer communication • Customer-centric problem-solving • Training facilitation and instructional design • Stakeholder engagement and relationship management • Data-driven analysis and reporting • Organization, multitasking, and time management • Adaptability and resilience in dynamic environments Nice to Have • Industry-specific knowledge or interest in Power