Associate Case Manager - Kite, Nordics

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About the role

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.   Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.   We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description   Associate Case Manager, Nordics Kite, a Gilead Company, is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. The position We currently have an exciting opportunity for an Associate Case Manager reporting to the Business Unit Director of Cell Therapy in the Nordics and based in Stockholm, Sweden, supporting Sweden, Norway, Finland, Denmark and Iceland. In addition to providing cell journey support across the Nordics, this role will provide essential marketing and project management support across the Nordic Kite business (five countries) in close collaboration with our Nordic Product manager. As Associate Case Manager, you are responsible for monitoring all activities and successfully facilitating a patient’s case from program enrollment through case completion, while providing exceptional customer experience throughout the entire process. In this role, you manage the response to enquiries from healthcare providers, hospital team members, and Kite/GILEAD counterparts surrounding the cell therapy journey.   Key Responsibilities • Permanently support and own cell journey from apheresis to final product delivery for the Nordic countries • Aspire to exceed customer timeline commitments and productivity expectations • Provide excellent partnership and customer service to our external stakeholders as well as close collaboration with key internal stakeholders (Commercial Operations, Cell Therapy Account Managers, Quality teams, Cell Order Management team [EUCom], etc.) • Contribute to the development and maintenance of the Kite Konnect platform and ensure that all localized content is approved and kept up to date • First point of contact for external customers to follow up on requests, such as quality issues, medical questions, and triage to internal key stakeholders to answer back the customers in time • Partnership with and first point of contact for all Qualified Treatment Centers (QTC)s, especially but not only with center CAR T Coordinators   • Acts as the interface between the Kite/GILEAD and Quality teams regarding site identification, approval, site training, preparation and conduct of Dry Runs • Conduct training sessions to enhance clients’ skills and knowledge in utilizing Kite Konnect software effectively. Assist Kite teams with maintenance, upd

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