Customer Care Operations Expert with French language

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Join our Medtronic Customer Care & Order Operations (CCOO) team and help redefine how medical technology reaches patients across Western Europe. In our rapidly evolving Specialized Services CCOO department, you will play a key role in strengthening customer experience, driving process quality, and supporting our Mission to patients every day. We are seeking a full-time Customer Care Operations Expert, to support all daily Offer-to-Cash activities. Working closely with sales, finance, transport, quality, and other internal teams, you help ensure accurate execution, smooth delivery, and the highest standards of patient safety. We are specifically looking for candidates that live within a maximum 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, you will have the opportunity to work in a hybrid model; depending on the country you live, the office-based work will vary between 3 to 4 days, the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Please note that for this position, relocation support is not provided. As a Customer Care Operations Expert, you are the expert contact for our customers and internal stakeholders across our Spinal and Aortic Operating Units. You take ownership for excellence across the entire Offer-to-Cash process — reducing complexity, identifying improvements, and delivering high-quality, reliable outcomes. You look beyond the immediate question and focus on what will strengthen the full chain. You’re someone who enjoys structure and clarity and thrives in an environment where processes improve. You bring forward ideas, challenge inefficiencies, and support a standardized, high-quality way of working. We are transitioning from traditional order handling to a specialist, quality-driven, and improvement-focused operation. Your role goes beyond processing orders as you help build stable operations, enable digital solutions, and enhance overall customer experience. If you thrive in solving complex issues, improving processes, driving automation, and working in a fast-paced, forward-moving environment, you will make a strong impact here. This team is for people who want to contribute to better ways of working and help shape a more reliable and efficient future for Customer Care & Order Operations. Primary Responsibilities: • Serve as the single point of contact for business partners regarding OTC process execution, fostering strong, solution-oriented collaboration. • Own the complete order cycle — from request to delivery — ensuring accuracy, process excellence, and a high-quality customer experience. • Manage inquiries with a first-time-right mindset, aiming for efficient, stable outcomes that reduce rework. • Resolve issues proactively, coordinating across functions, identifying root causes, and translating insights into business opportunities and service improvements. • Build and maintain strong partnerships with customers and key internal stakeholders across Western Europe, including regional sales offices, sales teams, shared service centers, business units, finance, regulatory. • Ensure structured and compliant documentatio