Learning Experience Designer

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. THE OPPORTUNITY As a Learning Experience Designer within Gong’s Professional Services organization, you will design the learning experiences, and build the AI driven system behind them, that help enterprise customers adopt Gong and turn it into business results. You will sit on the Learning Design team in Education Services, part of Adoption Services, and serve as the shared learning design resource for all of Professional Services. Scaled education at Gong is owned by three teams in our Product organization: Gong Academy, Help Center, and In App Guidance. You will work closely with all three. Your focus is what comes next: the deeper, tailored, and premium learning enterprise customers need once the basics are in place. This is a builder role for a learning designer who has experience with AI and is ready to shape how it can improve customer learning. You should have some experience using AI tools, and be excited to deepen that experience as part of the role. You’ll start from a strong foundation, including an existing tailored training architecture and Gong’s Outcome Delivery System, and help develop the workflows and capabilities the program needs as it grows. RESPONSIBILITIES Learning Design Partner for Professional Services • Serve as the shared learning design resource for Education Services, Managed Services, Consulting, Advisory, and Partner Delivery. • Run a single intake and prioritization process for learning design requests across Professional Services. • Create and maintain an instructional design rubric that teams use to review customer facing assets before they reach customers. • Partner with Academy, Help Center, and In App Guidance on a release readiness cadence, so customer content stays current with every release. • Manage multiple projects and programs from scoping through launch, with clear timelines and stakeholder updates. AI Content System • Design and run an AI orchestrated workflow that takes content from intake to outline, draft, SME review, and publish. • Build the system underneath it: templated, AI ready content types, a shared product and process knowledge base, and reusable skills and prompts that capture the design decisions you make repeatedly. The system uses the AI tools our team works with today, such as Claude and ChatGPT, and the rest of the stack is open for you to help shape. • Build AI agents or automations that keep content current as the product changes, flagging what needs an update and drafting changes for your review. • Decide where AI drafts and where a person owns the work, and set review standards for accuracy, accessibility, and quality. • Monitor a