Rental Agent

We have an exciting opportunity for a Rental Agent to join our Manchester Depot. As part of our Vehicle Hire Division, you’ll be contributing to a rapidly growing operation that provides a wide range of light commercial vehicles to an impressive portfolio of clients. Our customer base spans blue-chip corporations, public sector organisations, and medium-sized enterprises, all of whom rely on us for a dependable, flexible, and high-quality hire service. You as a Rental Agent will be the key point of contact for our clients and internal colleagues within the Depot. In this customer-focused role, you will establish and develop new and existing business through building excellent relationships with our customers, assist with queries, offer advice, support and information, and recommend relevant company products. Enjoy growth opportunities and a starting salary of £28,322 per year, plus a bonus to reward your dedication! Join Team Orange! YOUR ROLE AT SIXT • Create and maintain bookings accurately on our rental systems • Answer customer calls and emails, resolving queries and recommending suitable company products • Complete and file all paperwork relating to vehicle transfers, handovers and yard checks • Maintain accurate records and data across multiple systems, in an office-based setting • Provide professional, hospitable face-to-face service to clients on site YOUR SKILLS MATTER Essential • Customer service: Experience in a fast-paced, customer-focused or office-based role, handling customers by phone, email and face to face • Attention to detail: A keen eye for accuracy when completing handover paperwork, rental agreements and vehicle inspections • Communication: Clear, friendly and professional communication • Adaptability: You work well under pressure, both independently and as part of a team • Flexibility: Willingness to work a shift rotation covering branch operating hours • Administrative background: A strong administrative background in an office environment Desirable • Previous experience in vehicle rental or similar background • Confident working with Microsoft Office (Outlook, Excel, Word, Teams) and similar systems, and comfortable learning new systems quickly • Experience with booking, reservation or systems • Experience managing quotes, pricing or invoicing queries WHAT WE OFFER • Competitive Compensation & Financial Security  Receive an attractive annual salary and a performance-based bonus. Secure your future with enrolment in SIXT's pension scheme • Generous Time Off  Enjoy 22 days of annual leave, plus bank holidays • Training & Professional Development  Benefit from paid training sessions and a variety of development opportunities to grow your career • Exclusive Employee Benefits  Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme • Wellbeing Support & Life Assurance  Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance • Family & Employee Assistance  Benefit from family-friendly policies and receive support through our Employee Assistance Programme About us: We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorit