Manager, Procurement Operations & Transformation

Company Description We’re Checkout.com . You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Role Purpose The Manager, Procurement Operations & Transformation will be the functional owner responsible for both the strategic evolution and the daily operational execution of Checkout.com ’s Procurement and Third-Party Risk Management (TPRM) functions. The role is structured across four core pillars: • Transformation: Setting the long-term vision, target operating model, and multi-year transformation initiatives, roadmaps, business cases, and cost-benefit analyses across all operating model components: Service Delivery Model, People, Process, Reporting & Data, Governance & Controls, and Automation/AI. • Operations: Managing the day-to-day Procurement Operations team, monitoring functional health, data quality, and operational metrics, as well as eliminating bottlenecks and escalations across sourcing and corporate travel. • Business Partnering: Acting as the primary strategic bridge between Procurement and core business functions (Technology, InfoSec, Risk, Legal, and People) to ensure cross-functional alignment and service delivery. • Program Management & Governance: Leading programmatic execution, centralizing compliance and regulatory inputs, servicing audit requirements, and managing functional roadmaps with support teams. The primary objective is to modernize Procurement and TPRM into high-performing service functions delivering superior customer experience, strict SLAs, advanced automation, and scalable tooling architectures. Key Responsibilities 1. Transformation & Operating Model Strategy • Define and execute the global strategy, target operating model, and vision across all Procurement & TPRM components: Service Delivery Model, Process, People, Reporting & Data, Governance & Controls, and Automation/AI. • Map strategy into prioritized roadmaps supported by concrete business cases and cost-benefit analyses. • Define the functional AI and automation strategy, sponsoring the delivery of automated capabilities in partnership with Technology to maximize throughput and operational efficiency. • Establish and monitor core operational metrics, KPIs, and SLAs to track function health, service quality, and risk posture. • Partner with Accounts Payable to drive end-to-end Source-to-Pay process optimization and touchless execution. 2. Operational Leadership & Escalation Management • Lead and manage the Procurement Operations team, ensuring category management teams receive required data, analytics, and operational support. • Own vendor master data governance to maintain maximum accuracy and integrity across downstream systems and reporting. • Serve as the senior escalation point for operational blockers across Procurement, corporate travel, and P2P handoffs. • Maintain functional relationships with platform providers and monitor tooling health, releases, and integrations in collaborat