Inb/Outbound Que Assoc.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. How will this role have an impact? Under the supervision of the Member Services Supervisor, the Inb/Outbound Que Assoc. provides follow-up calls and mailings to members regarding previous appointments; fills requests of members, and answers a high volume of internal calls. Creating Internal requests for further follow up, upon request. The Inb/Outbound Que Assoc. is responsible for adding accurate notes for future follow-up by Signify health and/or Health Plans. Works diligently to meet department goals. Schedules: The Signify Health Member Services department operates 6 days a week / 11 hours per day. Shifts may include both weekend days (Saturday) and traditional weekdays (Monday- Friday). Work Location: Remote and Hybrid: The hybrid role is based in Dallas, TX. Applicants must be within commuting distance of our Dallas HQ building located at 4055 Valley View Ln, Dallas, TX 75244 *We will consider some remote roles on a case by case basis per business need.* What will you do? • Handles a high volume of inbound calls • Email, Fax, and/or Print and mail member requested results or forms. • Handle any incoming mail • Provide backup coverage for the Member Services team • Responsible to for follow-up on voicemails • Ability to work on any special project. • Be on time, ready to work at the assigned work location on a daily basis. • Manage time effectively. • Respond well to coaching and supervision. • Answer and follow up on all member inquiries in a timely fashion. • Actively demonstrate teamwork at all times. • Ability to work overtime. Additional Job Responsibilities Include: • Participate in staff meetings, conference calls, and other meetings as needed • Complete reports as requested by Supervisor • Assist/coach/coordinate with other team members • Attend training sessions to acquire/enhance skills related to programs offered • Perform other incidental and related duties as required Basic Qualifications: • High School Diploma or equivalent required- Some college preferred but not required • Minimum of 2 years successful work experience in a related field • Prior experience in a fast paced customer service environment • Prior experience working in call center or inbound calls environment • Speak, read, and write English fluently • Good verbal and written communication skills • Proven ability to prioritize and multitask • Advanced skills in Google Suites • Accurate data entry skills Some attributes we look for: • Self-directed and organized. • Discrete/ability to maintain confidentiality • Team player • Detail-oriented, catches errors early • Customer service oriented with a sense of urgency • Ability to work under pressure and independently • Ability to take direction Working Conditions: • Fast-paced environment • Requires working at a desk to use a phone and computer • Use office equipment and machinery effectively • Work effectively with frequent interruptions • May require occasional overtime to meet deadlines Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors includin