Principal Associate, Design Operations

Principal Associate, Design Operations Principal Associate, Design Operations (Principal Associate Level - IC) At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                                Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. The Financial Services organization at Capital One is growing rapidly and the FS Design Command Center is the nerve center for tracking, enabling, and ensuring our team is well managed across systems, structure, and staffing dimensions. We are looking for someone who is not only a talented leader, but who is also a strong strategic thinker and problem solver. As a Design Operations Principal Associate, you will play a central role in enabling our design, product, and operations teams to move faster. You will think strategically about how teams work together and design systems and structures to help scale. You have a deep understanding of best practices in program management and have successfully led cross-functional stakeholder groups to deliver quality products and experiences. In this role you will rely on your ability to influence cross-functional stakeholders, create clarity through excellent communication, and solve complex and ambiguous problems. What You’ll Do:  You’ll be asked to handle a variety of responsibilities, including: • Business & People Operations: • With support from leadership, you will execute a design team’s business operations. Activities range from reporting on KPIs, executing design rituals, culture, and fostering overall positive team health for assigned portfolios and initiatives. • Share design operations expertise with team members • Support onboarding of new and returning employees • Engage with associates and leaders across the portfolio to identify and solve complex problems that increase the ROI of design teams.  • Design Standards & Practice Management: • Enable high quality design outcomes by maintaining and scaling design standards and practices across portfolios including identifying any bottlenecks in the workflow or opportunities to improve the design process and outcomes for the entire span of programs.  • Collaborate with partners across Design and other organizations on priority projects and initiatives, scaling best practices, and building new processes to ensure the organization is well managed • Contribute to and facilitate agendas, participate in collaboration sessions, and build scalable frameworks to drive teams towards positive outcomes • Identify project and initiative needs with regards to design process, tools, documentation, asset management. With leader approval, implement necessary changes to make sure teams and projects are operating at optimum efficiency • Design Project Management: • Contribute to and execute project management routines to ensure teams are delivering against established goals and objectives • Consistently use industry best practices that drive delivery, collaboration, and risk mediation across pro