Technical Project Manager

Certa ( certa.ai ) is an AI-native third-party risk management platform that unifies the full third-party lifecycle, from onboarding through continuous monitoring and offboarding. Enterprises from the Fortune 500 to fast-growing startups use our no-code platform to manage vendors, suppliers, and partners across risk, compliance, and ESG. Trusted by Honeywell, Uber, MARS, and Boeing, we've processed over 10 million entities for 100,000+ users across 120+ countries. We're looking for a Technical Project Manager to own the end-to-end delivery of complex enterprise software implementations. This is a client-facing role at the center of every engagement: you'll translate what a customer needs into a plan, drive a cross-functional team to build it, and keep both sides aligned from kickoff to go-live and beyond. You won't just track tasks, you'll understand the product deeply, engage in technical conversations with solution architects and engineers, lead the business requirement sessions, and make the decisions that keep delivery on track. The best person for this role thinks like an owner of the account, not a coordinator of it. What You'll Do • Own delivery end to end: Run enterprise implementation projects from kickoff through go-live and stabilization, accountable for scope, timeline, budget, quality, and client satisfaction on every engagement you lead. • Build & manage the plan: Break down complex, ambiguous requirements into a clear project plan with phases, milestones, dependencies, and owners, keeping it current and making trade-offs visible when reality shifts. • Lead requirements gathering: Own the business requirement sessions end to end, facilitating discovery workshops that surface what the client actually needs, documenting requirements in a structured, unambiguous format, managing sign-off, and keeping them traceable through design, build, and testing. • Run the cross-functional team: Coordinate solution architects, engineers, QA, and client stakeholders toward a shared outcome, removing blockers, resolving conflicts, and making sure everyone knows what they own and by when. • Own the client relationship: Be the client's primary point of contact, leading status meetings, steering committee updates, and escalations, setting expectations early, and protecting the relationship even during hard conversations. • Manage scope, risk & change: Hold the line on scope creep, documenting and quantifying changes before work starts, and manage risks and issues proactively with a live view of mitigation plans and early escalation. • Stay technical, report & improve: Understand the architecture, integrations, and configuration decisions well enough to challenge estimates and speak credibly with engineers and technical buyers, produce honest, easy-to-read status reports and executive updates, and feed lessons learned back into delivery methodology. What Success Looks Like • On-target delivery: Projects land on time, on budget, and within scope, with a clear plan stakeholders trust. • Trusted clients: Clients feel informed and in control throughout the engagement, and would take your call for the next one. • Managed risk: Risks surface early and get managed, so escalations are rare and never a surprise. • Aligned team & clean handoffs: The delivery team is aligned, unblocked, and clear on priorities, and handoffs to support and account teams are clean, with nothing left undocumented. What You'll Need • Experience: 5+ years managing technical or software implementation projects, ideally in enterprise SaaS, professional services, or a client-facing delivery environment, with a track record of delivering complex, multi-stakeholder projects on time and within budget as the primary delivery owner for enterprise clients. • Techn