Commercial Operations Associate

About Griffin Hi, we’re Griffin. We’re a fully regulated UK bank that powers the accounts and payments offerings of product-led fintechs and platforms like Uber, Yonder, Prosper, and Sidekick. By doing the heavy lifting behind the scenes, our customers can focus on what they do best - delivering amazing customer experiences. We’ve grown rapidly since our launch in 2024, and today provide the banking backbone behind products in remittance, payroll, wealth, insurance, proptech, payments, neobanking and more. We’re moving into card issuing, stablecoin infrastructure, and agentic finance next as we continue to support the next generation of product-led companies. Learn more about what we do Our culture We believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments and have done our best to create such an environment at Griffin. People who thrive here don’t require much hand-holding, and go out of their way to figure out how to contribute in the most valuable way possible. We've been remote-first since we were established in 2017 and we remain so today. Work here is asynchronous and fully flexible - because we want to be a part of your life in a way that helps you to get the most out of both your work and home life. We understand that our culture and ways of working aren’t for everyone, and we’re very intentional about our hiring process as a result. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified. Our strong culture has helped us to remain a mission-driven company as we have scaled, and gives our people a clear, explicit operating framework and the space to focus on delivering real value for our customers. Learn more about our culture. The team Griffin is a UK bank built for builders. We give fintechs and platforms the bank accounts and payment rails to launch their own financial products, and clients like Uber, Yonder, Anna Money and Counting Up build on us. Our commercial team brings sales, customer success and marketing together to win, onboard and grow those clients. We’re a team of 10 people, made up of former founders and growth specialists. The opportunity You’ll become the engine behind how our commercial team makes decisions. Working alongside the Chief Revenue Officer, the Head of Commercial and the Head of Marketing, you’ll see the full picture of how a bank wins, onboards and grows its clients, and your analysis will shape where the team focuses next. There’s no narrow lane here. One week you’re building a forecast, the next you’re preparing a renewal review, and if something needs an owner, it’s yours. What success looks like In your first 6 months, you’ll have given the commercial team a forecast it trusts and spotted risks early, so every quarter end runs smoothly. People across Sales, Customer Success and Marketing will rely on our data because it’s accurate and up to date, and the team’s reviews will run like clockwork. The board and investors will receive numbers they can follow with confidence, and the executive team will already be turning to you for its priority projects. To do this you’ll own • The numbers: the reporting that runs our commercial business, from pipeline and bookings to annual recurring revenue (ARR), net revenue retention and consumption against forecast, plus pricing and deal-structure modelling, including consumption-based pricing and customer profitability • Our CRM: clean, well-structured data, built with Sales and Customer Success around clear stage definitions and fields people actually use • Sales and customer success insight: analysis of conversion, sales cycle length, win and loss reasons and pipeline coverage, plus account analysis for renewals covering volumes, reven