Account Manager

About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. Our Team Culture We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply. The Role Reporting to the Regional Manager of Customer Success, the Customer Success Manager (CSM) will serve as the primary point of contact for a portfolio of high-value, strategic customers. This is a Sales role with a quota to achieve each quarter, focused on high-touch post-sales engagement, with particular emphasis on driving customer success, enabling upsell and cross-sell opportunities, managing renewals, supporting service performance, and enhancing the overall customer experience. The CSM will be responsible for maintaining and expanding revenue by developing strong customer relationships, understanding strategic priorities, introducing new product developments and commercial initiatives, and showcasing the full value of the Megaport proposition. This is a quota-carrying role, with defined revenue targets and performance measured against attainment. Success will be evaluated based on your ability to grow and retain revenue within your customer base, contributing to both individual and team objectives. This position is part of the wider Integrated Accounts Team, working closely with a Direct Sales Executive and Solutions Architect. The CSM will take a leading role in commercial engagement for existing strategic customers within the France portfolio, focused on growth, retention, adoption, and long-term customer satisfaction. You will champion Megaport’s value proposition and help drive adoption across our ever-evolving portfolio of services, strengthening Megaport’s position as a trusted infrastructure partner. What You’ll Be Doing • • Collaborate with Direct Sales Executives and Solution Architects to manage, grow, and retain revenue across a defined portfolio of strategic customers. • Build strong relationships across multiple levels of the customer organisation, including senior and executive stakeholders. • Develop and maintain account plans that capture customer objectives, priorities, risks, stakeholders, and growth opportunities. • Lead regular strategic customer engagements, including business reviews and success planning sessions. • Drive adoption and awareness of Megaport’s products, services, and broader partner ecosystem through proactive, tailored engagement. • Proactively manage the renewal process, identifying risk early and working to maximise retention and customer lifetime value. • Act as a trusted advisor from onboarding through to renewal and expansion, ensuring customers realise ongoing value fro