Billing Analyst

About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. We're looking for a Billing Analyst to join our Finance team. In this role, you will support daily billing operations, ensure accuracy across subscription lifecycles, and deliver excellent service to internal stakeholders and external customers. You will work closely with senior team members and cross-functional partners to execute standard billing procedures, resolve routine inquiries, and maintain high standards of data integrity in our billing systems. This is a fully remote position open to candidates based in the Philippines. We offer competitive compensation, benefits, and meaningful opportunities for professional growth. If you are detail-oriented, eager to learn, and passionate about financial operations, we encourage you to apply! You must be willing to work Pacific or Central US hours. About the Role! Customer Support & Communication • Act as a primary point of contact for routine customer billing inquiries, delivering professional, accurate, and empathetic responses. • Manage and resolve Salesforce cases generated from billing inquiry submissions to the billing support email, ensuring a 24-hour/1 business day response time for initial cases and all follow-up communications. • Address customer inquiries regarding invoices, payments, billing errors, credits, refunds, cancellation requests, and subscription setup/billing with accuracy. • Partner with Customer Support and Account Management teams to resolve complex questions, escalating edge cases to Senior Billing Analysts or management when necessary. Day-to-Day Billing Operations • Execute standard end-to-end billing cycles for subscription accounts, including processing recurring invoices, mid-term updates, and account adjustments. • Monitor and verify billing data accuracy prior to invoice distribution, minimizing errors and credit memos. • Investigate and resolve routine billing discrepancies and customer account inquiries in a timely manner. Systems & Record Maintenance • Maintain clean, accurate subscription records and customer account details in Zuora and integrated CRM platforms. • Follow established standard operating procedures (SOPs) for data entry, system updates, and task tracking. • Assist with system data cleanup projects and regular reconciliation tasks as needed. Cross-Functional Collaboration • Collaborate with Sales Operations, Customer Success, and Accounting teams to ensure smooth handoffs and aligned processes. • Participate in team meetings and contribute feedback on opportunities to simplify or improve standard billing workflows. About You! • 2–4 years of experience in billing operations, accounts receivable, or revenue operations, preferably in a SaaS or subscription-based environment. • Hands-on experience with billing platforms (e.g., Zuora) and CRM software (e.g., Salesforce). • Solid understanding of basic accounting principles and subscription billing mechanics. • High level of attention to detail and accuracy when handling numerical data and customer accounts. • Strong written and verbal communication skills with a customer-first mindset. • Ability to prioritize workload, manage multiple daily tasks