Jobs / United States / Doordash INC
Customer Success Manager
Doordash INC · 🇺🇸 Los Angeles, CA
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 396 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 147 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Doordash INC paid sponsored hires in similar roles10 certified filings for “Product Manager” (Information Technology Project Managers) in CA: $186k–$223k, median $188k. Most were filed at wage level IV (80%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Doordash INC
The US Department of Labor certified 396 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 147 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Doordash INC →
About the role
About the Team The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry. About the Role We are looking for a Customer Success Manager (CSM) to drive the long-term success of our customers by supporting them across the full lifecycle, including activation, adoption, and growth. This role blends scaled execution with higher-touch relationship management, ensuring customers receive a more personalized experience while still operating efficiently across a broader portfolio. Through meaningful engagement and innovative technology solutions, you will empower restaurant and hospitality operators to achieve their business goals and maximize the value of our platform. You’re excited about this opportunity because you will… • Manage a Hybrid Book of Business. Own a mid-sized portfolio of customers, balancing scaled engagement with more personalized, higher-touch interactions, including in person meetings, to drive strong customer health and adoption. • Drive Adoption, Retention, and Growth. Execute success strategies across onboarding, product adoption, and ongoing engagement to achieve gross and net retention targets, while identifying expansion opportunities and partnering with Account Management to drive growth. • Deliver Personalized Customer Experiences. Develop and execute tailored success plans and business reviews, with a mix of virtual and in-person engagement, building deeper relationships with key stakeholders. • Act as a Trusted Advisor. Build strong, long-lasting relationships with customers, guiding them on best practices and helping them achieve measurable business outcomes through our platform. • Leverage Data to Drive Strategy. Maintain data integrity and analyze key metrics, including ROI and product usage, to identify opportunities, mitigate risk, and make informed recommendations that improve customer performance. • Build Product and Industry Expertise. Become an expert on the SevenRooms platform, providing both technical and strategic guidance to help customers optimize their use of our solutions. • Collaborate Cross-Functionally. Partner closely with Account Management, Sales, Product, and other teams to ensure a seamless customer experience and drive alignment on customer goals and growth opportunities. We’re excited about you because… • You have 3+ years of experience working in Customer Success, Account Management, or a similar customer-facing role with strong verbal and written communication skills. • You have experience managing a portfolio of customers with varying levels of complexity, and can balance efficiency with personalization. • You are comfortable building relationships with stakeholders and can influence outcomes through strong communication and business acumen. • You are data-driven, with the ability to interpret performance metrics and translate insights into actionable strategies. • You are highly organized, with the ability to manage multiple priorities while maintaining attention to detail and focus on strategic objectives. • You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems. • Prior experience working in the hospitality or restaurant industry is a strong plus. Compensation Actual compensation within the pay range listed below will be decided based on factors i