Associate Director, Maintenance and Reliability Engineering

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About the role

Associate Director, Reliability (MRE) As the Associate Director, Reliability (MRE), you will oversee the team of reliability engineers, the reliability planner/scheduler, CMMS systems, Quality Engineering, and industrial SMEs in refrigeration, kitchen equipment, and other critical utilities. You'll also take direct ownership of all life-cycle maintenance projects across US sites — including utility expansion/modification, new equipment installation (in coordination with engineering), and refrigeration system projects. You'll lead hands-on, engaging, motivating, and coaching your team members directly. Partnering with M&RE senior leadership, you'll define, develop, and deliver the facilities maintenance roadmap and set the standard for operational efficiency at your fulfillment center. You will… • Oversee MRE-related projects, including facilities maintenance across electrical, refrigeration, building, and grounds • Asset Performance: Implement Reliability-Centered Maintenance (RCM), root cause analysis (RCA), and failure mode and effects analysis (FMEA) to reduce downtime. • Motivate, engage, coach, and inspire a team of specialists — building a positive team dynamic that encourages feedback and drives change from within • Manage outside vendors and facilitate planned and unplanned Life cycle repairs/replacements • Ensure maintenance regulations are followed • Maintain a current list of contractors to ensure emergency repairs are handled promptly • Identify problems and brainstorm improvement ideas for the fulfillment center/s You are… • Customer Centric: You're passionate about delivering on commitments to your customers • Bold: You have passion and grit; you're not afraid to give feedback to your team and your manager • Agile: You roll with the punches, adapt quickly to change, and deliver results in a fast-paced, autonomous environment • Decisive: You know when making a decision is as important as the time it takes to make it • Problem-solver: You know there's no one-size-fits-all approach; you think outside the box and enjoy deep-diving issues to find solutions You have… • 10+ years' experience managing facilities maintenance/operations and reliability within the Food/Beverage/Perishables/Distribution industry • Bachelor's degree is preferred, in Mechanical, Electrical, or another related engineering field • Interested in spending most of your time on the shop floor, working directly with all levels of staff • High level of integrity and ethics with excellent follow-through • Excitement for working in a start-up environment with high ambiguity and change • Effective communication skills across employees, direct reports, cross-functional teams, and senior leadership • Well-versed in OSHA regulations and compliance; OSHA certification a plus • Exposure to mechanical, electrical, automation, and refrigeration systems • Ability to read and interpret blueprints, manuals, and schematics • Comfortable working in cold environments (some areas as low as 0°F) • Flexibility to work weekends, holidays, and/or nights You’ll get… • Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities • Generous PTO and flexible attendance policy • Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment • Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_) • Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+ • Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain This job description is intended

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